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Store Manager - Henrietta, United States - American Freight Furniture
Description
** Store Manager**
**Job Category****:** Store Operations **Requisition Number****:** STORE05057 Showing 1 location **Job Details**
**Description**
The Store Manager oversees all sales and daily operations of the store, while managing a team of full time and part time hourly associates. The Store Manager is responsible for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals. Additionally, the store manager is accountable for customer satisfaction, associate morale, and inventory management.
**Responsibilities & Duties:**
Driving Sales and Store Performance:
Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
Accountable for maximizing Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within store
Meets sales goals by motivating, mentoring, and providing feedback to associates
Meets and maintains their personal sales target
Manages the overall customer experience, including online customer reviews
Leads by example with the selling processes; ensures performance standards and operational processes are achieved
Partners with Regional Sales Manager to address business opportunities
Leads the delivery operation to ensure achievement of business goals in margin and customer experience
Managerial:
Hires and maintains an active and productive sales force, warehouse team, and delivery team; Selects, coaches, and develops a diverse high-performance team
Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices
Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner
Administrative:
Creates scheduling policies that keep the sales floor and warehouse properly staffed
Ensures store presentation standards are maintained at company expected level
Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards
Ensures that the store operates in full compliance with applicable laws, regulations,
and company ethic policies
Completes paperwork related to entering trucks and confirming pickup/delivery dates
Ensure data integrity of physical and systemic receiving process and reverse flow process
Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process
Manages opening and closing procedures; including taking cash deposits to bank
Manages all other store operations, pricing, and inventory management processes
Performs other duties as assigned
**Qualifications:**
Educational: High School Diploma or Equivalent required, Bachelors Degree preferred
Experience: 3-4 Years of Related Experience or previous experience as a Sales Associate preferred
Ability to work a flexible schedule, including evenings and weekends
Must be able to lift at least 50 lbs.
**Preferred Skills:**
Strong leadership, coaching, and associate development skills
Excellent customer service and communication skills
Persuasion, negotiation, and closing skills
Overall computer literacy
Strong drive for results
Ability to manage multiple priorities simultaneously
Knowledge of retail business and store operations
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
Bachelors or better.
**Experience**
**Licenses & Certifications**
