Retail Customer Service Supervisor Part Time - Columbus - Home Goods

    Home Goods
    Home Goods Columbus

    1 day ago

    Part time
    Description

    TJX Off-Price Store Manager

    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

    Opportunity: Grow Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    Creates a positive internal and external customer experience

    Promotes a culture of honesty and integrity; maintains confidentiality

    Takes an active role in training and mentoring Associates on front end principles

    Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

    Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

    Addresses customer concerns and issues promptly, ensuring a positive customer experience

    Ensures Associates execute tasks and activities according to store plan; prioritizes as needed

    Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

    Provides and accepts recognition and constructive feedback

    Partners with Management on Associate training needs to increase effectiveness

    Ensures adherence to all labor laws, policies, and procedures

    Promotes credit and loyalty programs

    Supports and participates in store shrink reduction goals and programs

    Promotes safety awareness and maintains a safe environment

    Other duties as assigned

    Available to work flexible schedule, including nights and weekends

    Strong understanding of merchandising techniques

    Capable of multi-tasking

    Strong communication and organizational skills with attention to detail

    Able to respond appropriately to changes in direction or unexpected situations

    Team player, working effectively with peers and supervisors

    Able to train others

    1 year retail and 6 months of leadership experience

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Applicants with arrest or conviction records will be considered for employment.

    Address: 3760 Easton Market

    Location: USA TJ Maxx Store 0447 Columbus OH

    This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.


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