Customer Service Representative II, Surgical Services - Wilmington, DE
3 days ago
Job description
Job Details
ChristianaCare General Surgery Services is seeking a Customer Service Specialist in Wilmington, DE.
ChristianaCare's experienced surgeons and care teams provide patients with confidence to undergo surgery and return to their lives quickly. ChristianaCare General Surgery Services at Wilmington is made up a group of extremely talented, dedicated, and kindhearted surgeons in a wide range of specialties. This practice specializes in treating patients in general surgery, bariatrics, orthopedics, sports medicine, and podiatry.
General Surgery Services | ChristianaCare
Work Schedule:
Monday through Friday from 8am to 430pm, must be flexible.
This is an on-site position at our Avenue North location in Wilmington, DE.
Duties / Responsibilities:
As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager.
Compensation / Benefits:
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 weeks paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more
Education Requirements:
High School Graduate or GED required.
Prior call center, customer service and medical office related experience preferred.
Computer and key boarding skill required
An equivalent combination of education and experience may be substituted
Strengths / Qualities:
You must possess strong attention to detail, adaptability, excellent communication skills, excellent organizational skills, and excellent problem-solving abilities.
When we lead with love, excellence is inevitable.
#LI-EH1
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Jun 30, 2026EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit
Similar jobs
We are looking for a Surgical Scheduler II to schedule patients for surgery and tests in our Surgical Services department located in Wilmington Hospital. · Schedule patients for surgery and tests · Obtain necessary insurance referrals and authorizations · ...
1 month ago
Schedules patients for surgery and obtains necessary insurance referrals and authorizations. · ...
1 month ago
ChristianaCare General Surgery Services is seeking a Customer Service Specialist in Wilmington DE. · Demonstrate exceptional customer service skills by accurately responding to high volume calls scheduling appointments and handling phone notes. · ...
5 days ago
Join the mission of Improving Lives as a Director of Surgical Services at Jefferson Health. · ...
1 month ago
The Surgical Services Coordinator (SSC) assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery or high-quality care. · Oversight and Lead Responsibilities Independently owns, prioritizes and initiates implementation of assigned work fun ...
2 weeks ago
The Surgical Services Coordinator (SSC) assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery of high-quality care, and assists in meeting or exceeding patient satisfaction and operational targets. · ...
4 days ago
Job Details · Director of Surgical Services - OR / PeriOp - Full Time Days - Thomas Jefferson University Hospital - Center City · Job Description · Director of Surgical Services - OR / PeriOp - Full Time Days - Thomas Jefferson University Hospital - Center City · Join the mission ...
3 hours ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · The Surgical Services Associate will coordinate patient related activity for both outpatient visits and surgical procedures. · Triaging telephone ...
1 week ago
The Surgical Services Coordinator assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery of high-quality care, · and assists in meeting or exceeding patient satisfaction and operational targets.Oversight and Lead Responsibilities: · Cli ...
3 days ago
This position assists with managing clinical practices for surgeons in busy academic departments. · Greets patients positively and directs them to assigned locations. · Retrieves medical records/images, ensures scanning and physician review completion, and coordinates evaluations ...
1 week ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · ...
1 week ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circums ...
1 month ago
Penn Medicine is seeking an experienced Skincare & Aesthetic Services Coordinator who will directly support our medical aesthetician and work closely with our aesthetic surgery and skincare team. · ...
1 week ago
The Surgical Services Coordinator assists the manager and/or physicians in maintaining patient/customer focus, supports the delivery of high-quality care, and assists in meeting or exceeding patient satisfaction and operational targets. · Oversight and Lead Responsibilities: · Cl ...
3 days ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · ...
1 month ago
This position assists with the management of a clinical practice for surgeons in an academic department. · Greet and direct patients, retrieve and process medical records/images. · Schedule surgeries, outpatient appointments and admissions. · Prepare surgical billing and correspo ...
1 month ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · The Surgical Services Associate will coordinate patient related activity for both outpatient visits and surgical procedures.Greets, screens, sch ...
1 week ago
+This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · +Greets patients and directs them to appropriate locations. · Assists attending physician and/or APP with patient relations during outpatient of ...
1 week ago
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. · ...
1 month ago
Overview · To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and pro ...
1 day ago