Bilingual Customer Service Representative - Downey, United States - APR Consulting

Description

Requires a minimum of three years increasingly sophisticated clerical experience in office operations and practices or any combination of academic education, training, and work experience which demonstrates the potential to perform the duties of the positionValid state driver's licenseMust wear proper dress codeAny visible markings should be covered at all times since this is an onsite position

Responsibilities Schedule:
M-F 8:00am - 5:00pm (occasional OT)

Provide customer service, answer, and route incoming calls, receive, process, and enter customer payments, process applications for service and service disconnections, answer billing questions.

Accurately maintain and balance cash drawer dailyReconcile payment batches with receiptsProcess outgoing mailAccept deliveries and notify receiptCommunicate with customers to keep them advised of status of service requestsGenerate service orders for reconnection of service/check high usageClose out maintenance service orders and post readings on routine service ordersReview zero usage spreadsheet and generate work order if warrantedFunction as a liaison between the customers, the field personnel, and the office staffResponsible for opening and closing business office to the publicPerform other duties as assignedResponsible for filing and storage system for customer documents and records

Pay Rate:
$21/hrQualifications High School DiplomaRequires a minimum of three years increasingly sophisticated clerical experience in office operations and practices or any combination of academic education, training, and work experience which demonstrates the potential to perform the duties of the positionValid state driver's licenseBi-lingual English / SpanishMust wear proper dress codeAny visible markings should be covered at all times since this is an onsite position

Responsibilities Schedule:
M-F 8:00am - 5:00pm (occasional OT)

Greet all visitors

Provide customer service, answer, and route incoming calls, receive, process, and enter customer payments, process applications for service and service disconnections, answer billing questions.

Accurately maintain and balance cash drawer dailyReconcile payment batches with receiptsProcess outgoing mailAccept deliveries and notify receiptCommunicate with customers to keep them advised of status of service requestsGenerate service orders for reconnection of service/check high usageClose out maintenance service orders and post readings on routine service ordersReview zero usage spreadsheet and generate work order if warrantedFunction as a liaison between the customers, the field personnel, and the office staffResponsible for opening and closing business office to the publicPerform other duties as assignedResponsible for filing and storage system for customer documents and recordsBenefits

Pay Rate:
$21/hrA utility client is looking for a Bilingual Customer Service Representative who will provide face to face and telephone service to customers, receiving payments, processing credit card transactions, sending and receiving applications, answering, and resolving customer questions and problems, routing in-coming calls, taking messages, and processing out-going mail

Location:
Downey, CA

Position:
Bilingual Customer Service Representative

Pay Rate:
$21/hr

Duration:
3-6 months or longerSchedule: M-F 8:00am - 5:00pm (occasional OT)

Job Responsibilities:
Greet all visitors.

Provide customer service, answer, and route incoming calls, receive, process, and enter customer payments, process applications for service and service disconnections, answer billing questions.

Accurately maintain and balance cash drawer daily. Reconcile payment batches with receipts. Process outgoing mail. Accept deliveries and notify receipt. Communicate with customers to keep them advised of status of service requests. Generate service orders for reconnection of service/check high usage. Close out maintenance service orders and post readings on routine service orders. Review zero usage spreadsheet and generate work order if warranted. Function as a liaison between the customers, the field personnel, and the office staff. Responsible for opening and closing business office to the public. Perform other duties as assigned. Responsible for filing and storage system for customer documents and records.


Requirements:

High School Diploma Requires a minimum of three years increasingly sophisticated clerical experience in office operations and practices or any combination of academic education, training, and work experience which demonstrates the potential to perform the duties of the position Valid state driver's license.

Bi-lingual English / Spanish Must wear proper dress code Any visible markings should be covered at all times since this is an onsite positionPreferred: Familiar with SAP Utilities experienceAbout our client:Our client is a regulated water, wastewater, natural gas, and electric utility company providing local utility management, service, and support to small and mid-sized communities across the United States

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team.

We look forward to working with you#SLA Company informationABOUT APR CONSULTING, INC. Since 1980, APR Consulting, Inc.

(APR) has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

THE APR DIFFERENCE Our business and success is based on fulfilling the needs of people. Our commitment to satisfying the needs of our clients, candidates, and employees is the foundation of our company culture.

This commitment has enabled us to build long-term, mutually successful relationships, making us one of the most respected firms in the industry.

Generated by the ideals of our founder and executive team, upheld as a guiding business practice throughout the organization, and proven through our three decades in business, the APR difference is best described by our mission statement and the definition of the APR name.

SERVICES & SOLUTIONS Recruiting Services | Payroll solutions | MSP / VMS Support Services | Managed Program Solutions APR's services and solutions are designed to deliver flexibility, cost effectiveness, and expediency.

Whether your need is to fulfill temporary or full time staff, to save and streamline with our payroll solutions, to gain control and effectively manage your contingent workforce program, or to support your MSP/VMS program, APR is here to meet your needs.

APR's services and solutions simplify the talent acquisition and workforce management process across your organization.

Our ability to acquire, deliver, and retain highly skilled professionals for contingent and augmented human capital, combined with our comprehensive managed services, make APR one of the most respected firms in the industry.

Information Technology, Financial Services, Consulting, Information Technology and Services, Management Consulting, Human Resources, Staffing and Recruiting, Outsourcing/Offshoring, Technical ServicesPrivately HeldDiamond Bar, CACompany Specialties:
Contingent Workforce Solutions, Temporary / Contract Staffing, Direct Hire - Executive Search, Contingent Workforce Payroll Services, Contingent Workforce Program Management, High Volume MSP / VMS Program Support, and Security Cleared Contract Workforce#J-18808-Ljbffr