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- Provide first level IT support for all end-users via telephone, email or chat.
- Escalate calls when appropriate. Writes concise, informative service tickets.
- Follow up on all tickets in a timely manner and pursues issues through to resolution.
- Add users and setting up new accounts in various systems and applications.
- Image machines and ensuring they are properly configured for use.
- Handle password resets and providing technical support for user authentication.
- 1-2 years of hands on Technology Helpdesk Support experience.
- Experience using ticketing systems and writing technical support reports and documentation.
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
- Experience managing mobile devices such as iPhones and iPads, including setup and troubleshooting.
- Proficiency in Windows operating systems and Office 365 administration.
MAX - Help Desk Level 1 Support - Buffalo, United States - Lighthouse Technology Services
Description
*Onsite Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Help Desk Level 1 Support role This is a 3 month contract opportunity with potential for hire and will be onsite in Buffalo, New York.
What You'll Be Doing:
What You'll Need to Have:
Pay Range:
$21-$25/hr
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