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Rochester

    Desktop Support - Rochester, United States - Staffing

    Staffing
    Staffing Rochester, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Title: Desktop Support
    Duration: 12+ Months
    Location: Rochester, MN

    Duties:

    Position Overview:

    • Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
    • Ensure equipment is labeled according to Mayo specifications.
    • Research verifies, and documents device specifications according to purchase order and Mayo standards.
    • Works in conjunction with service and business units to relocate equipment as requested by departments.
    • Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
    • Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
    • Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
    • Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
    • Collaborate with other IT Infrastructure areas to manage parts inventory.
    • Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.
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