Lead Management Specialist - Lexington
13 hours ago
Job description
BenefitsBonus based on performance
Company parties
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Compensation And Benefits
$18-$24 per hour
Weekdays
Professional Environment
Training provided
Paid Time Off
Bonus Opportunities
Career Progression Opportunities
About Us
We're a fast-growing, veteran-owned home-services company specializing in premium insulation solutions that make Kentucky homes more comfortable, more efficient, and more affordable to heat and cool.
With two thriving territories and a reputation built on integrity, craftsmanship, and customer care, we help homeowners solve real problems every day.
Our team is tight-knit, driven, and committed to delivering a first-class experience from the very first phone call to the final walkthrough.
If you're looking to join a company where your work truly matters, you'll feel right at home with us.Front-Line Appointment Setter & CRM Coordinator
We're looking for a motivated Lead Management Specialist to take ownership of our inbound leads and turn them into booked appointments.
This is a front-line position that shapes the customer's first impression of our company — so we need someone who loves talking to people, thrives in a fast-paced office environment, and has a natural sales-minded approach to conversations.
This is NOT a typical office manager job.This is a lead management, follow-up, and appointment-setting role.
What You'll Do
Manage all inbound leads from multiple sources (web inquiries, call-ins, lead gen partners — no cold calling, ever).
Serve as the first voice of the business—professional, friendly, confident, and quick on the draw.
Operate and maintain two key platforms:
Our CRM
Our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing)
Our Speed-to-Lead Pipeline Manager (automated texting, calling, emailing)
Set high-quality appointments for our sales team by building rapport and educating prospects on the value of our services.
Rehash old leads and past estimates to bring deals back to life.
Keep data clean, organized, and up-to-date across all systems.
Monitor lead flow across two territories and ensure nothing slips through the cracks.
Handle basic office coordination tasks as needed — but your #1 responsibility is lead management and appointment conversion.
Who You Are
Detail-oriented and extremely organized — you thrive when handling a lot of moving parts.
A self-starter who doesn't need to be babysat. You see what needs to be done and do it.
Great on the phone — confident, clear, polite, and able to guide the conversation.
You understand customer needs quickly, ask the right questions to thoroughly qualify each lead, and confidently move the right prospects into scheduled appointments.
A quick learner who picks up new software, scripts, and processes fast.Experienced with Microsoft Office and comfortable navigating a PC and using browser-based tools.
Able to juggle multiple leads and tasks without losing track or getting overwhelmed.
What We Offer
A stable, growing company with a strong reputation in Kentucky
Supportive leadership that values initiative and results
Clear expectations, structured processes, and room to grow
Competitive compensation
A role where your performance truly moves the business forward
Why This Job Matters
You are the heartbeat of our sales pipeline. If a lead isn't handled quickly, professionally, and with energy — it's gone. We need someone who takes pride in owning that process and loves turning inquiries into fully booked appointments.
If you're ambitious, organized, and excited to play a key role in our success, we want to meet you.
Application Process*To ensure a fair and efficient hiring process, all communication regarding this position must remain within the application platform where you are applying.
Compensation:
$ $24.00 per hour
At USA Insulation, we put our clients first We are committed to being the best insulation service on the market today, and we want our team to share that vision.
In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with.
Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States.Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations.
This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.
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