Customer Service Representative - Roberta, United States - Georgia Community Bank

Georgia Community Bank Roberta, United States

2 weeks ago

Description

Job Description

Job DescriptionDescription:

Position Summary: Provides excellent customer service by building enduring relationships, selling, communicating, and referring products to meet customer needs while maintaining efficient and accurate transaction processing. Responsible for the performance of, but not limited to, the below listed duties:

Main Duties & Responsibilities:

Greet and offer to assist customers and potential new customers as they enter the branch
Answer incoming phone calls to the platform and assist customer if possible over the phone
Open all types of accounts
Set up new customers to the bank and opens new accounts which are offered by the bank, taking advantage of cross-sell opportunities
Take applications for installment loans and lines of credit. Process rejection procedure when an applicant is declined.
Remain current on all policy, regulatory and procedural changes
Work to establish rapport with customer in order to become their primary financial consultant and assist customers in reaching their financial goals
Remain knowledgeable of all bank products and services and be able to communicate to customers about features and benefits. Be aware of competition and be prepared to compare bank products and services with competitors
Handle customer complaints and objections
Work insurance report for loans, force place when required
Handle CTRs and SARs for branch
Assist management in whatever duties he/she deems necessary for the bank to perform most efficiently
Participate in training and cross training employees
Responsible for complying with BSA policies and procedures
Assist on teller lines as needed
Other duties as assigned

Requirements:

Job Education & Experience:

High School diploma or equivalent
Minimum of two years Teller experience
Custome service experience
Relevant computer skills

Job Competencies:

Willingness to work flexible hours
Strong listening and communication skills
Aptitude for figures
Accuracy and attention to details
Ability to type
Stress tolerance
Honesty and integrity
Neat appearance
Pleasant personality

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