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- Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
- Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive
- Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
- Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
- Research complex and escalated situations and resolve issues professionally and quickly
- Proven related experience must have email, chat and phone
- Ideally have used Zendesk or Salesforce
- Strong communication and customer service skills
- Proficient with Microsoft Office Suite
Customer Service Specialist - New York, United States - 24 Seven Talent
Description
Customer Service Specialist
Client Overview:
Our client is a popular fashion brand creating the latest apparel must-haves for every
trendsetter. With their contemporary, fashion-forward, and chic designs, you
can effortlessly dress in style every day.
Customer Service Specialist Overview:
As the Customer Service Specialist you will be responsible for providing exceptional
customer service to customers via e-mail, chat and phone. You will also be
responsible for managing sensitive customer issues, researching optimal
solutions, and establishing relationships with customers.
Customer Service SpecialistResponsibilities:
assistance
Customer Service Specialist Qualifications:
experience
Schedule:
Monday-Friday 12-8pm EST