Customer Service Representative - Grand Rapids - U-Haul

    U-Haul
    U-Haul Grand Rapids

    2 days ago

    Default job background
    Description
    Job Title: Customer Service Representative

    We are seeking friendly and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring customers receive assistance on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers with U-Haul products and services, and managing rentals and inventory using smartphone-based technology.

    Responsibilities:
    • Assist customers inside and outside a U-Haul center
    • Use U-Scan technology to manage rentals and inventory
    • Move and hook up U-Haul trucks and trailers
    • Clean and inspect equipment
    • Answer questions and educate customers about products and services
    • Prepare rental invoices and accept equipment returns
    • Install hitches and trailer wiring
    • Fulfill propane needs and drive a forklift

    Requirements:
    • Valid driver's license and good driving record
    • High school diploma or equivalent

    Work Environment:
    The work involves moderate risks or discomforts requiring special safety precautions. Protective clothing and gear may be necessary when working around moving parts or machines, fumes, or chemicals.

    Physical Demands:
    The job requires physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights and moving heavy equipment.


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