- Responsible for scanning, delivering, cycle counting, managing expirations and overseeing the cleanliness and organization of the nursing par levels as per JCAHO standards.
- Actively participates in value analysis process and ensures that new products are implemented within the defined process.
- Supports customer service and performance improvement goals of the department; collaborates with other caregivers/staff, within and outside of the department, to develop means for enhancing patient care and customer service.
- Participates in unit compliance as related to establish standards and other duties and projects as assigned.
- Must keep Logistics Manager and/or Inventory Resource Manager informed of all situations and/or problems that may potentially lead to the inability of him/her to perform daily tasks.
- Must keep Logistics Manager and/or Inventory Resource Manager informed of complaints pertaining to products or service.
- Provide a high level of customer service to nursing units on a daily basis. Ensures clean utility rooms are kept uniform and labeled properly. Assist clinicians as dedicated customer service representative for all of Supply Chain. Nursing staff will rely on supply chain and direct their questions/needs to appropriate department/member of Supply Chain and follow-up.
- Remains actively engaged with assigned departments and informs nurse leadership of planned days off.
- Responsible for prioritizing and triaging clinical needs/requests based on urgency throughout shift.
- Responsible for prioritizing and triaging clinical needs/requests based on urgency throughout shift.
- Responsible for replenishment of nurse servers, rotating the stock, etc.
- Follows up on any non-stat after-hours requests as communicated in the log book in each nursing unit.
- Uses critical thinking when making decisions regarding inventory changes
- Has ability to be proactive with census fluctuations and assist in products level decisions based on patient number and acuity.
- Maintains complete and accurate records to support appropriate record keeping, in accordance with hospital policies.
- Maintains standards of confidentiality.
- Participates in unit compliance as related to established standards.
- High School Graduate/GED required
- Associate's Degree preferred
- 2-4 years previous experience required
- 5 - 8 years previous experience preferred
- Can additional experience substitute for education? If "yes", specify type of experience (i.e. supervisory or nonsupervisory, etc. and identify how many years of additional experience:
- Excellent interpersonal written and verbal communication skills.
- Basic computer skills with ability to execute and/or learn to execute transactions in Lawson MMIS
- Customer service focused individual with problem solving skills
- Customer service orientation and teamwork approach necessary
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Description
Responsible for managing par level inventory, scanning, cycle counting, requisitioning, and delivering of supplies to complete the distribution cycle. Role will also function as a full-service customer service representative to clinical staff for any/all materials needs.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Education
