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Marquand

    Relationship Banker - Indianapolis, United States - Financial Center First Credit Union

    Financial Center First Credit Union
    Financial Center First Credit Union Indianapolis, United States

    3 weeks ago

    Default job background
    Full time
    Description

    POSITION TITLE:
    Relationship Banker


    REPORTS TO:
    Branch Manager


    DEPARTMENT:
    Retail Operations


    PAY GRADE:
    8


    FLSA STATUS:
    Non-Exempt

    Compensation:
    Hourly Rate $23.93 to $28.00 plus monthly commission


    PURPOSE:
    The primary purpose of this position is to fulfill Financial Center First CU's vision of inspiring financial wellness.

    The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.

    This role is responsible for building and maintaining member relationships.

    Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial goals, all whilst providing an exceptional member experience.


    ESSENTIAL DUTIES:


    Proactively identify opportunities to grow and deepen member relationships through outbound/inbound calls, pre-set appointments, branch traffic, disciplined sales process, follow-up, sourcing referrals from members, credit union employees and partners.

    Process consumer loan requests; provide all necessary loan product information, accurately complete loan application, accurately disburse loan according to requirements, cross sell additional products and services, meeting time and accuracy requirements

    Provide general financial literacy principles regarding savings plans and preparation of realistic personal budgets

    Responsible for recommending or referring all Credit Union and CUSO products and services to members, that will benefit the member's financial life

    Process new account requests and provide all necessary product information. Accurately complete account application and all related documents. Assess financial lifestyle and needs of the member with a focus on offering additional Credit Union and CUSO products, that will benefit the member's financial life

    Educates members on electronic and automated service options

    Adheres at all times to applicable policies, including, check cashing, identification and security

    Participate in community events supported by the Credit Union

    Performs other special projects and tasks as requested by supervisor.


    REQUIRED BACKGROUND:
    Two years successful sales and service experience at a financial institution or equivalent

    High school diploma or GED

    Possess and demonstrate strong sales skills and achieving assigned sales goals

    Must feel comfortable working in a high volume/traffic environment

    Must be able to understand and explain products and services, loan policy and procedures within 90 days

    Must be able to achieve proficiency on relevant Credit Union systems within 90 days

    Proficient in Microsoft Office

    Must be accurate and attentive to details. Be professional and courteous, neat in appearance and patient in dealing with the members and other employees

    Must have average knowledge of fundamental arithmetic

    Should have basic knowledge of and skills in using a computer, calculator and other standard office equipment. Must also be able to work in a Windows based environment on a PC

    Bilingual in English and Spanish is a plus


    WORK ENVIRONMENT:

    The work requires physical mobility within the general work area, prolonged standing within a fairly small work area, and long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security.

    May be temporarily or permanently transferred to another Center as required.
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