Sr. CC Business Intelligence Analyst - Mooresville
1 week ago

This Senior Contact Center Business Intelligence Analyst role offers a unique opportunity to innovate remotely while collaborating with skilled team members and contributing to groundbreaking solutions.
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Responsibilities
- Provides sophisticated analytic capabilities to support business problems by understanding business challenges; collecting, cleaning, transforming, and restructuring data for statistical analysis;
- Uses quantitative modeling and statistical techniques to identify causal relationships between customer experience and business performance;
- Translates unstructured data and questions into addressable project objectives.
Qualifications
Job description
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