Exchange Email Base Support Agent - Tempe
2 weeks ago

Job summary
We are seeking a detail-oriented proactive Support Agent who excels in email-based customer service and thrives in a fast-paced environment.This role focuses on high-volume ticket management fraud-related support account safety and issue resolution within the crypto exchange platform.
The ideal candidate is highly organized customer-first capable of identifying risks gathering case details and escalating issues appropriately..
Responsibilities
- Manage approximately 40 email tickets per day.
- Provide clear timely accurate responses through Zendesk.
Job description
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