Service Dispatcher - Richmond - TECHEAD

    TECHEAD
    TECHEAD Richmond

    1 day ago

    Technology / Internet
    Description

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and

    accomplishments To learn more about TECHEAD, visit us at or

    on Glassdoor.

    Electric Distribution Operator

    Location: Richmond, VA (On-site)

    Schedule: Rotating 24/7 Shift Work (AM/PM shifts, rotating days off, overtime, and emergency storm callouts required).

    No C2C Candidate

    Position Overview

    We are seeking a detail-oriented professional to manage service restoration and distribution switching activities. This role is critical to maintaining grid integrity and ensuring the safety of personnel and the public. You will utilize extensive knowledge of electrical distribution systems to manage circuit outages, handle emergency conditions, and keep leadership informed of system status.

    The successful candidate will enter a comprehensive Switching Training Program, with the goal of becoming a certified Regional Operations Center (ROC) Switcher within 12–16 months.

    Core Responsibilities

    • Coordinate real-time service restoration and electrical distribution switching.
    • Analyze complex datasets from multiple sources to develop and execute action plans.
    • Monitor and report on system conditions, critical customer interruptions, and extended outages.
    • Maintain meticulous accuracy in all reporting to prevent errors and ensure safety.
    • Handle sensitive company and personal information with high integrity.

    Candidate Requirements

    Experience & Education:

    • Minimum 1+ years of relevant experience.
    • High School Diploma or GED required.
    • Preferred background in Utility Operations, Dispatching, Emergency Services, or complex Database Management.

    Top Technical Skills:

    • Multi-tasking: Ability to manage multiple projects from start to finish while navigating constantly shifting priorities.
    • Critical Thinking: Ability to work under high pressure and make sound, well-thought-out decisions.
    • Data Analysis: Proficiency in analyzing large subsets of information to create actionable strategies.
    • System Knowledge: A fundamental understanding of Electrical Distribution Systems and mainframe computer applications.

    Soft Skills & Fit:

    • Communication: Strong verbal and written skills for clear technical reporting.
    • Composure: Maintains a positive, professional attitude during high-stress emergency situations.
    • Collaboration: A team-first mindset with the ability to lead when necessary.
    • Growth Mindset: Coachable, open to feedback, and a strong willingness to learn complex technical systems.

    Preferred Qualifications

    • Prior experience in Electrical or Mechanical fields.
    • Familiarity with GIS (Geographic Information Systems).
    • Advanced computer proficiency.

    Additional Information

    • Travel: Occasional travel may be required based on specific project needs.
    • Background: This role involves handling sensitive/private information; candidates must meet all security and compliance standards.

    TECHEAD's mission is to make our on-site associates successful by placing them in the

    right environment so they can grow and prosper. How we treat and respond to our

    clients and employees is a reflection of who we are and makes us stand out from the

    rest. Keeping our business focused on building and maintaining relationships with our

    employees and clients is the key to our success. We won't strive for anything less.

    TECHEAD provides equal employment opportunities (EEO) to all employees and

    applicants for employment without regard to race, color, religion, gender, sexual

    orientation, gender identity or expression, national origin, age, disability, genetic

    information, marital status, amnesty, or status as a covered veteran in accordance with

    applicable federal, state and local laws governing non-discrimination in employment in

    every location in which the company has facilities. This policy applies to all terms and

    conditions of employment, including, but not limited to, hiring, placement, promotion,

    termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    For more information on TECHEAD please visit

    No second parties will be accepted.

  • Work in company

    Service Order Dispatcher

    Only for registered members

    We are looking for qualified candidates to receive, · record,and distribute work orders to service crews upon customers' requests · This position receives,receives records,and distributes work orders. · Schedules service calls and dispatches service crew. · ...

    San Francisco Part time

    1 month ago

  • Work in company

    Service Order Dispatcher

    Only for registered members

    This position receives records and distributes work orders to service crews upon customers requests for service on articles or utilities purchased from wholesale or retail establishment or utility company. · This position receives records and distributes work orders to service cr ...

    San Francisco Part time

    1 month ago

  • Work in company

    Field Service Dispatcher

    Only for registered members

    Sonic is looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. · ...

    San Francisco, CA

    1 month ago

  • Work in company

    Service Order Dispatcher

    Only for registered members

    This position receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company.,This position receives, records, and distributes work orders to service ...

    San Francisco Part time

    1 week ago

  • Work in company

    Customer Service Dispatcher

    Only for registered members

    We are seeking a detail-oriented and highly organized Customer Service Dispatcher to join our logistics team. In this role, · you will be responsible for coordinating transportation and freight operations, · ensuring timely and efficient delivery of vehicles and goods.Coordinatea ...

    Antioch, CA

    3 weeks ago

  • Work in company

    Service coordinator/Dispatcher

    Only for registered members

    We are seeking an energetic and detail-oriented Service Coordinator/Dispatcher to join our dynamic team. In this vital role, you will coordinate service requests, dispatch technicians efficiently, and ensure seamless communication between clients, field staff, and management. · R ...

    Hayward, CA

    1 week ago

  • Work in company

    Dispatch Customer Service

    Only for registered members

    We are looking for a customer-oriented service representative to join us. · Our customer service representatives (CSRs) are customer and solution focused whilst genuinely excited to help customers. · The role involves supporting our partners in the field to ensure our customers a ...

    Hayward Full time

    4 weeks ago

  • Work in company

    Dispatch Customer Service

    Only for registered members

    We are looking for a customer-oriented service representative to join us. Our customer service representatives (CSRs) are patient, empathetic and genuinely excited to help customers. · Proven customer support experience or experience as a client service representative · Track rec ...

    Hayward, CA

    4 weeks ago

  • Work in company

    Dispatcher/Service & Billing Coordinator

    Only for registered members

    Provide exceptional customer service via phone and email. Maintain strong client relationships with customers, vendors, and internal teams. Schedule and dispatch service technicians for waste & recycling equipment repairs among other services. · Provide exceptional customer servi ...

    Union City, CA

    6 days ago

  • Work in company

    Dispatcher - Customer Service Rep

    Only for registered members

    Ace Plumbing & Rooter is seeking a Dispatcher - Customer Service Rep to join our team. As a full- or part-time position, this role requires flexibility and strong customer service skills. · ...

    San Francisco, CA

    1 month ago

  • Work in company

    Field Service Dispatch Technician

    Only for registered members

    Field Service Dispatcher Technician As the Field Services Dispatcher Technician (Part-Time 0-20 hours), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues. ...

    San Francisco, CA

    1 week ago

  • Work in company

    Customer service logistics dispatcher

    Only for registered members

    Join our dynamic logistics team as a Customer Service Logistics Dispatcher where your energy and communication skills will drive efficient transportation operations and exceptional customer experiences. · ...

    Hayward, CA

    2 weeks ago

  • Work in company

    Service Dispatch Admin/Coordinator

    Only for registered members

    The Dispatch Coordinator is the liaison between the customer and service technician. They maintain a culture that is client focused, resolving customer and technician issues quickly. · ...

    Concord, CA

    1 week ago

  • Work in company

    HVAC Customer Service Representative and Dispatcher

    Only for registered members

    Job summary · Ready to join a team that values creativity and fun? · ResponsibilitiesAnswer incoming calls from customers related to service, billing, and other departments promptly. · Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments. · ...

    Dublin $25 - $29 (USD) Full time

    3 weeks ago

  • Work in company

    HVAC Customer Service Representative and Dispatcher

    Only for registered members

    Tired of feeling like just another number in a big corporation? Ready to join a team that values creativity and fun? · Looking for a role where your skills can truly shine? · Excited about helping customers build their dream projects? · ...

    Dublin, CA

    1 week ago

  • Work in company

    Dispatcher/Customer Service/Management Trainee

    Only for registered members

    We are seeking a Dispatcher/Customer Service/Management Trainee with a Bachelor's Degree to join our team. · Taking incoming customer's phone calls, · setting up customer's accounts, · answering customer's questions, · , stocking shop supplies. ...

    Alameda, CA

    1 month ago

  • Work in company

    HVAC Customer Service Representative and Dispatcher

    Only for registered members

    Tired of feeling like just another number in a big corporation? Ready to join a team that values creativity and fun? · Looking for a role where your skills can truly shine? · Excited about helping customers build their dream projects? · ...

    Dublin, CA

    3 weeks ago

  • The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher. · The nature of the trainee position involves working under unpredi ...

    San Francisco

    1 week ago

  • The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher. · The nature of the trainee position involves working under unpredi ...

    San Francisco

    6 days ago

  • The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher. · The nature of the trainee position involves working under unpredi ...

    San Francisco

    1 week ago

Jobs
>
Service dispatcher
>
Jobs for Service dispatcher in Richmond