HVAC District Technical Manager - Richmond, VA
20 hours ago
Job description
Company Description
Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.
Job Description
The District Technical Manager is responsible for leading the In-Home technical workgroup in order to achieve business results and goals. This position controls and manages the installation and service process for Home Improvement's Heating Ventilation and Air Conditioning (HVAC) products within the District. This position provides management of scheduling, quality and customer satisfaction and service; materials management; and the management of the Independent Contractor and employee workforce. Additionally, this position has the authority to identify, recruit, train and develop HVAC Technicians and Associates in accordance with Sears' requirements. Also, this position periodically inspects the work of all new HVAC Technicians to ensure that the quality and consistency of workmanship meets Sears' standards.
Job Duties/Responsibilities:
• Manages the Heating Ventilation and Air Conditioning (HVAC) products lines in the District
• Balances ratio of installations done by Contractors and HVAC Technicians to maintain baseline minimum of hours for HVAC Technicians while managing risk of Contractor attrition
• Manages and controls all District service related costs for the HVAC product line
• Provides guidance and direction to HVAC Technicians in the installation and repair process by supervising all jobs in progress
• Supports the installation process by managing communications with the customer on HVAC jobs in progress and service issues
• Resolves customer service disputes on work in progress and completed jobs according to Sears' service policy
• Ensures Customer Business Review sequence is completed as scheduled
• Supports the Installation process through effective materials and inventory management, including inventory variances
• Supports the installation process by identifying, communicating and resolving contract issues with sales staff
• Ensures proper permits and licenses for all jobs have been obtained as required
• Ensures Contractors carry the required insurance coverage, and ensures that the coverage remains current
• Supports the HVAC installation process by identifying, recruiting, training and developing HVAC Technicians and Contractors in accordance with Sears' requirements
Qualifications
Required Skills:
• Strong knowledge of home improvement products and industry
• Ability to multitask and effectively manage time
• Ability to adapt and be an advocate for change
• Ability to handle stressful situations and work in a fast paced environment
• Ability to read, analyze and utilize reports
• Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
• Ability to establish priorities and communicate effectively both verbally and in writing
• Excellent two-way communication skills with virtual workforce
• Knowledge of the business, with the ability to communicate the goals of Home Services to Associates
Preferred Skills:
• 4-year college degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sears is an Equal Opportunity /Affirmative Action Employer – Minorities/Veterans/Females/Disabled
Similar jobs
We are seeking a Technical Project Manager to manage research and development projects. Develop project schedules, budgets, and resource plans. · Track deliverables across teams. · ...
1 day ago
5099388 · Richmond, Virginia, United States · Virginia Retirement System · Information Technology · Full-Time (Salaried) · Virginia Retirement System · Title: Technical Program Manager (Hybrid Schedule) · State Role Title: Salary Non-Specified · Hiring Range: 148,000-175,000 · Pa ...
2 hours ago
We are seeking a Technical Project Manager to manage research and development (R&D) projects from planning through execution. · Develop and maintain project schedules, budgets, and resource plans. · Track deliverables and action items across mechanical, electrical, software, and ...
1 day ago
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who ...
2 hours ago
· Technical Project Manager (PeopleSoft HCM · 12+ months Contract · Richmond VA (Initial Remote) · Note: · Client is in need of a project manager for several IT projects. · This is primarily · a remote engagement (specific schedule is below) and occasional ON SITE meetings may ...
21 hours ago
Incendia Partners is assisting an outstanding publicly traded long-term client with their search for a Technical Accounting Manager. The company offers some of the best benefits in town along with a hybrid work model, excellent work life balance and proven career growth potential ...
1 month ago
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors who l ...
1 month ago
· Details: · Stefanini Group is hiring · Stefanini is looking for a Technical Project Manager in Various locations across the USA (Hybrid role). · For quick Apply, please reach out to Prakhar Goel: / W2 candidates only · Responsibilities: · Expectations: · Responsible for proces ...
21 hours ago
We are looking for a Manager, Cyber Technical who will help consult on initiatives, programs, and projects to raise their game in Information Security and Risk Management. · ...
3 weeks ago
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who ...
1 week ago
We are looking for a Cyber Technical Manager to lead our identity and access Management operations and certifications team. The ideal candidate will have experience in Information Security and people management. · ...
1 month ago
We are seeking a Technical Project Manager to help public agencies, non-profits, and companies get their data right. · ...
1 month ago
The Technical Project Manager will oversee the development and execution of complex mid to large-scale projects. · Manage process management and execution of complex mid to large-scale projects. · Reviews all facets of project development. · ...
1 month ago
· , permanent position. Must be flexible to work some Saturdays or Sundays a month (remote). Could be up to 3-4 weekend days per month. · Position: Technical Project Manager · Company Overview: · Direct Recruit Agency is a leading recruitment agency that specializes in con ...
21 hours ago
· Technical Project Manager (R&D Programs) · Job Type: Contract-to-Hire (Permanent considered for the right candidate) · Location: Richmond, VA (Remote possible, depending on candidate/role fit) · Rate: $50–$65/hr · Position Overview · We are seeking a Technical Project Manager ...
20 hours ago
KSB is a leading supplier of pumps and related service. The company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. · ...
1 week ago
The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as a Cloud Technical Manager with the Enterprise and Cloud Solutions Division. · Supervise a multidisciplinary team that includes cloud developers, cloud practitioners, and ...
1 month ago
Details: · Job Description · Stefanini Group is hiring · Stefanini is looking for a Technical Project Manager in Various locations across the USA (Hybrid role). · For quick Apply, please reach out to Prakhar Goel: / · W2 candidates only · *Responsibilities: · Expectations:* · Re ...
2 hours ago
The Technical Project Manager role at CapTech is multi-faceted by the very nature of the services we provide to our clients. · ...
2 weeks ago
Dice is the leading career destination for tech experts at every stage of their careers. · ...
1 month ago
At Capital One, you will help consult on initiatives, programs and projects to raise their game in Information Security and Risk Management. · ...
1 week ago