Executive Guest Ambassador - Laughlin - Golden Entertainment

Description

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General Summary
The Executive Guest Service Ambassador's main responsibility is to assist VIP Hosted Red and Green tier level guests with reservations, VIP guest check ins and check outs and/or answering questions and/or directing our guests to their Executive Casino Host.
Essential Duties and Responsibilities

• Check in, check out of VIP guests.
• Prepare key packets for guest arrivals.
• Book reservations, run reports for check ins, check outs and casino count reports. Create keys for VIP amenities to be delivered. Create all reports associated with items listed.
• Ordering Executive Guest Service area food items from the Chef weekly.
• Order drink products, cups, napkins etc., using the Stratton Warren program.
• Maintain inventory of items on a weekly basis.
• Replenish products by transferring from the storage area to Executive Guest Services.
• Create new player cards for VIP guests checking into Executive Guest Services area or print duplicate player cards for guests requesting additional cards.
• Review upcoming reservations for group codes and amount of ticket accuracy.
• Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Assist Executive Casino Hosts, Director of Player Development, and/or the Vice President of Marketing and Player Development when needed.
• Perform any other duties as assigned by management.
• Provide outstanding guest service to all internal and external guests

Requirements:
Job Specifications - Qualifications

• Must be at least 21 years of age.
• Ability to effectively present information to guests, fellow team members and management.
• Must possess excellent communication and organization skills.
• Must have excellent computer skills and be able to access and input information using a moderately complex computer system. Prefer one year knowledge of LMS, CMS and have experience with Microsoft Word and Excel.
• Must possess excellent guest service skills.
• Ability to comprehend and follow written and/or verbal instructions.
• Ability to work under pressure with minimal errors and meet deadlines.
• Must be able to use multi phone line system.
• Maintain a professional appearance.
• Ability to maintain assigned shift/job requirements in conformance with company standards.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Must be able to obtain and maintain all cards required by the company.
• Must be able to verify right to work in the U.S.
  Working Conditions - Physical Requirements
• Typically stand 100% of the time.
• Frequently walk, bend, or stoop.
• Typically on the phone 50% of the time.
• Able to lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
• Must be able to vacuum and clean work area when needed.
• High volume of guest interaction.
• Must be able to bend and stoop to replenish stocking area.
• Varied shifts determined by duties and business levels.
• Providing service to guests who may be smoking and/or drinking alcohol.
  Required Work Cards
• Gaming
• Health
• TAM
  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations