IT Operations Support Specialist - Omaha - Radio Engineering Industries

    Radio Engineering Industries
    Radio Engineering Industries Omaha

    6 days ago

    Description
    Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions that include innovative software and hardware products. At REI, we value health and financial well-being along with nice-to-have extras to support a better work/life balance while being part of a growing, innovative, and stable organization. Additionally, at REI, we pride ourselves in having a comfortable and casual setting so our employees can successfully engage with our customers (internally and externally).
    Position Summary
    Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? We're looking for an IT Operations Support Specialist to be the go-to expert for our team. Someone who can troubleshoot issues, keep our technology humming, and help deliver exceptional service across the organization.
    • Respond to incoming IT support calls, tickets, and emails; assist users with ticket creation or submit tickets on their behalf
    • Troubleshoot issues across desktops, laptops, mobile devices, and peripheral equipment, including printers and scanners
    • Deploy, manage, and support endpoints using Microsoft Intune, including device provisioning, policy enforcement, and compliance monitoring
    • Support user access, password resets, and account changes in Active Directory and related systems
    • Troubleshoot and support Microsoft 365 (Outlook, Teams, OneDrive, Excel, Word, etc.)
    • Provide Level 1/2 support for internal business applications
    • Perform printer and peripheral setup, troubleshooting, and maintenance
    • Route tickets to appropriate IT personnel based on complexity, category, or risk
    • Monitor helpdesk ticket queue and escalate unresolved issues to ensure compliance with service level expectations
    • Document technical procedures, knowledge base articles, and troubleshooting steps for recurring issues
    • Support user onboarding/offboarding tasks, including system access provisioning and workstation configuration
    • Maintain a security-first mindset and follow best practices in all IT operations, including identity, access, and endpoint protection
    • Other duties as required
    Knowledge & Skills
    • Proven experience with MFA (Multi-Factor Authentication), EDR (Endpoint Detection & Response), and EPM (Endpoint Privilege Management) platform
    • Working knowledge of basic networking concepts: IP addressing, DNS, VLANs, wireless troubleshooting, and network printer configuration
    • Recognize and report suspicious activity or security concerns following internal incident response protocols
    • Ability to follow documented procedures, write clear instructions, and complete tasks independently
    • Exceptional critical thinking, organizational efficiency, and interpersonal communication skills
    Qualifications
    • High school diploma or GED required; post-secondary education in IT or a related field strongly preferred
    • 1-2 years of hands-on IT support or service desk experience, ideally including Windows environments and Microsoft 365 troubleshooting
    • Experience with Microsoft Intune, Active Directory, basic networking, and printer/peripheral support preferred
    • Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus
    • Demonstrated attention to detail and commitment to security-conscious IT practices

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