Property Deployment Strategist - Chicago - Aigentless

    Aigentless
    Aigentless Chicago

    4 days ago

    Description

    Property Deployment Strategist

    Location: Chicago; must be willing to travel (Approximately 30%)

    Employment Type: Contract-to-Hire

    Position Summary

    The Property Deployment Strategist plays a critical role in the successful deployment, adoption, and optimization of our self-guided touring solutions across multifamily communities. This role is primarily responsible for designing, building, and configuring self-guided tours, ensuring each property delivers a seamless, intuitive, and conversion-optimized prospect experience.

    Working hands-on with our proprietary software and design tools such as Figma and Canva, the Property Deployment Strategist creates and deploys tours, conducts regular on-site property visits to walk communities and validate tour paths, collaborates with client teams, monitors early performance KPIs, and executes quality assurance to support long-term adoption by leasing staff and prospects.

    Key Responsibilities

    Client Onboarding & Tour Deployment

    • Lead end-to-end onboarding for new communities, ensuring smooth system setup, CRM/data integrations, and feature activation.
    • Design self-guided tours for multifamily properties using Figma and Canva, following established templates and brand guidelines.
    • Build and configure tours within our proprietary platform, ensuring all required steps, checkpoints, and configurations are completed accurately prior to launch.
    • Validate tour path logic on-site, confirming a seamless, intuitive, and branded prospect experience.
    • Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.
    • Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.

    Quality Assurance, Optimization & Reporting

    • Conduct post-launch quality assurance testing of tours as built, validating flow, logic, and system reliability.
    • Identify and correct configuration errors, incorporating client feedback and on-site observations.
    • Track and report on key performance metrics, including time-to-launch, adoption rates, CSAT, first-tour success, and feature utilization.
    • Provide actionable insights and recommendations to Client Success Manager to promote active conversions.
    • Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.

    Client Relationship & Collaboration

    • Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.
    • Partner with the Property Success Manager to help clients achieve maximum conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the first 45 days of deployment.
    • Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.

    Key Performance Indicators (KPIs)

    Success in this role is measured by:

    • Implementation Efficiency: % of launches completed on time and error-free.
    • Adoption Rates: % of on-site staff trained and % of features activated during onboarding.
    • Client Satisfaction: CSAT scores following onboarding and QA visits.
    • Conversion Potential: Prospect engagement and utilization metrics within first 45 days.

    Qualifications

    • 1-2 years of experience in frontline multifamily leasing preferred.
    • 1+ client onboarding, training, project management or implementation preferred (real estate technology, SaaS, or multifamily housing).
    • Proven ability to manage multiple client projects with tight timelines and high accountability.
    • Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
    • Excellent communication, presentation, and relationship-building skills.
    • Ability to thrive in a fast-paced, travel-heavy role.

    Employee Benefits

    • Health Insurance
    • 401(k) + company match
    • Generous PTO and paid holidays
    • Competitive salary and performance-based discretionary bonus
    • Growth opportunities in a high-growth startup

    Why Join Us

    • Play a pivotal role in revolutionizing the leasing journey for thousands of prospects.
    • Collaborate with innovative property management leaders and forward-thinking technology teams.
    • Career growth in a rapidly scaling prop tech environment.

    Employment Contingencies

    • Must be legally authorized to work in the U.S. (no visa sponsorship available at this time).
    • Employment contingent on background check and reference verification.
    • Compliance with Illinois and New York employment laws regarding criminal history disclosure.

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