Technical Support Specialist - Boonton
3 weeks ago

Job summary
As Technical Support Specialist you will provide technical support to customers via phone email and other communication channels diagnose and troubleshoot technical issues reported by customers related to our products or services document customer issues and resolutions accurately and thoroughly in our ticketing system collaborate with cross functional teams including engineering and product development to resolve complex technical issues assist in creating updating technical documentation knowledge base articles and training materials for customers internal teams participate in an on call rotation to provide after hours support when necessary shift work is included this role includes a variety of shifts to provide support to our global customer base flexibility to work alternative shift hours is essential.
Job description
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