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    • Greeter - West Monroe - Walmart

    Walmart
    Walmart West Monroe

    1 week ago

    Walmart background
    Description

    Job Summary:

    Welcome customers to Walmart as the first point of contact, creating a welcoming atmosphere and setting the tone for a positive shopping experience. Greet customers with a smile, provide assistance, and offer guidance to various store departments or services.

    Main Responsibilities:

    1. Welcoming Customers:

    Greet customers warmly and make them feel valued and appreciated. Assist customers with disabilities or special needs, such as finding a wheelchair or mobility scooter.

    2. Offering Assistance:

    Help customers locate products, departments, or services within the store. Provide information about store layout, department locations, and promotions or events. Answer customer inquiries politely and accurately, or direct them to store personnel for assistance.

    3. Directing Traffic:

    Manage customer traffic flow near entrances and exits to ensure a smooth shopping experience. Guide customers to available checkout lanes or self-checkout stations to minimize wait times. Monitor and manage queues during peak hours to maintain efficient customer service.

    4. Providing Safety Information:

    Inform customers about safety protocols, such as mask requirements, social distancing guidelines, and store policies. Remind customers to follow safety measures and respect others' personal space while shopping.

    5. Customer Engagement:

    Engage with customers in casual conversation to create a friendly atmosphere. Listen to customer feedback and communicate it to store management as needed. Offer compliments or words of encouragement to brighten customers' day.

    Requirements:

    - Excellent interpersonal and communication skills

    - Friendly and outgoing personality with a passion for customer service

    - Ability to remain calm and courteous under pressure

    - Basic knowledge of store layout, products, and services offered by Walmart

    Physical Requirements:

    - Ability to stand for extended periods

    - Mobility to move around the store and greet customers

    Working Conditions:

    Work in a retail environment with varying temperatures and noise levels, interacting with customers, team members, and store management throughout the shift.

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