Collections & Compliance Supervisor - Utilities - Dade City, FL

Only for registered members Dade City, FL , United States

1 month ago

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JOIN OUR TEAM AS A COLLECTIONS & COMPLIANCE SUPERVISOR This position performs advanced supervisory work overseeing the Billing and Data Teams within the Customer Information & Services Department The role is responsible for coordinating directing and evaluating all activities related to utility billing payment processing accounts receivable collections and lien administration Work involves a high level of independent judgment in the interpretation and application of local State and Federal rules and regulations governing billing collections and delinquent account enforcement The position resolves escalated customer disputes manages complex commercial multi-family residential accounts ensures accuracy integrity of billing revenue collection cycle employee works under general supervision Utilities Assistant Customer Service Director assigns broad objectives delegates authority as necessary Position also responsible special projects requiring strong analytical skills regulatory interpretation effective communication with agencies

Essential Job Functions


The Utilities Billing Collections Supervisor oversees evaluates daily operations Billing Data Teams ensuring accurate timely compliant processing all billing payment accounts receivable activities Assigns monitors workloads provides training procedural guidance conducts performance evaluations staff adherence departmental policies regulatory requirements Manages phases billing cycle back manual final reads adjustments corrections directs payment processing EFTs returned checks daily deposits discrepancy resolution Ensures integrity revenue collection cycle reviewing accounts verifying deposit rate compliance investigations delinquent insufficient funds checks legal action Prepares processes liens satisfactions payoff calculations coordinates bankruptcy claims serves witness when necessary Resolves escalated customer issues involving complex commercial residential accounts communicates customers attorneys insurance companies vendors government agencies collect outstanding balances resolve disputes Collaborates Information Technology external vendors implement system enhancements troubleshoot issues maintains audit compliance Develops implements procedures forms tracking tools improve efficiency prepares financial reports denied claims completes special projects requires Regulatory interpretation interagency communication Related duties performed required

Knowledge Skills Abilities

  • Knowledge Federal State local laws governing collections liens delinquent account enforcement.
  • Knowledge utility billing accounting practices.

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