Bilingual Customer Service Rep - Itasca

Job summary

We are looking for a Billingual Customer Service Rep (French English) to join our Operations team.

In detail, the general tasks of this position are: Answer inbound calls; document actions by completing forms reports logs records Maintain high morale within team Obtain situational information by ascertaining nature of problem implement correct course action Resolve incoming calls by following standard operating procedures obtain pertinent information make corrective actions Qualifications High school diploma or equivalent Excellent verbal written communication skills in both French English Punctuality organizational skills ability prioritize multi-task Work well under pressure stressful situations exhibit emotional control Intermediate skills MS Word Excel Outlook Internet savvy Work comfortably computer accurate typing skills

• Prior dispatching experience a plus
• Attention detail accuracy required
• Professionalism dealing internal external contacts required

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Job description