Customer Service Specialist - Ontario - Pentel

    Pentel
    Pentel Ontario

    1 week ago

    Description

    Job Type
    Full-time
    Description
    Love to make, create, innovate or inspire? Then you would love working at Pentel of America We have a long-established tradition of supporting self-expression and creativity, exploring boundaries and innovating new writing instruments and art supplies - all while promoting good planet stewardship. If these sound like things you value, we probably should be working together. :-)
    Compensation: $20.50 per hour
    Core business hours: 8:30 am - 5:00 pm, 7.5-hour daily work schedule (flexibility to work overtime when required)
    Benefits: Medical, Dental, Vision, Life Ins. AD&D, Sup. Life, Vacation, Sick (6), 401K, Holidays (12)
    OVERALL PURPOSE:
    The Customer Service Specialist will interact with customers by addressing inquires, order processing, follow-up and providing a high level of customer support.
    Essential Duties:

    • Engage in active listening with callers, confirming/clarifying with care, and providing any product information
    • Respond efficiently/accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued.
    • Responsible for processing incoming purchase orders accurately. Must confirm all purchase order criteria is listed and correct. (I.e. Item numbers, pricing, customer in hands date, ship to, artwork, etc.)
    • Communicate promptly with customer regarding any missing order information, open topics or in-hands delivery date issues.
    • Outstanding written and verbal communication skills; ability to follow-up with diverse customer base, vendors, and other Pentel departments as needed to achieve positive business outcomes.
    • Responsible for verifying open accounts and referring new accounts to Credit department
    • Responsible for modifying (reducing or enlarging) artwork to fit standard dimensions then sending it out to graphics vendor to generate film
    • Responsible for preparing and sending an acknowledgement of artwork design to customer for signature
    • Responsible for sending processed order along with artwork film to imprint vendor and coordinate customer in-hands date
    • Responsible for invoicing orders shipped including adding freight charges, tracking information, adding overruns to quantity shipped and adjusting price
    • Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
    • Responsible for mailing samples to customers
    • Required to attend tradeshows when requested
    • Responsible for preparing sample packets/product boards for trade shows
    • Responsible for keeping samples in bins/cabinets current
    • Regular attendance and punctuality are an essential job duty
    CONTACTS:
    • Internal: Department employees and other customer service personnel
    • External: Customers, vendors
    The preceding functions have been provided examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Performs any additional duties as required by company management.
    Requirements
    Education and/or Experience:

    • High School Diploma or GED

    • 2 yrs. min. exp. in customer service
    Knowledge, Skills and General Abilities:

    • General office skills including proper phone etiquette and customer relations experience

    • Ability to handle heavy incoming calls

    • Strong knowledge of product line and product operation information

    • Ability to handle job responsibilities without direct supervision

    • Accurate, timely, and effective verbal response to customer orders and inquiries

    • Data entry, filing, and General office equipment

    • Proficiency in Microsoft Windows applications and Microsoft Office software

    • PC Desktop knowledge and usage required
    Certificates, Licenses, Registrations:

    • Certificates, Licenses, or Registrations in related field
    Other Special Skills and Abilities:

    • Flexibility and ability to proactively work with a variety of customers

    • Strong verbal and written communication skills
    PHYSICAL DEMANDS:

    • Sitting for periods of time.
    • Dexterity of hands and fingers to operate a computer keyboard.

    • Walking or standing for brief periods of time.
    • Infrequent lifting up to 20 lbs.

    • Prolonged visual acuity necessary to view VDT.
    •
    WORK ENVIRONMENT: Office
  • Work in company

    Career Services Specialist

    Only for registered members

    UEI College is seeking a full-time Career Services Specialist for our Ontario, CA campus. · This role will be responsible for supporting students as they transition into their chosen career paths. · ...

    Ontario

    1 month ago

  • Work in company

    Retail Service Specialist

    Only for registered members

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. · ...

    Ontario $16 - $22 (USD)

    2 weeks ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    We are seeking a Customer Service Specialist to join our team in Ontario, CA. The ideal candidate will have 3-5 years of experience as a customer service representative, preferably in food manufacturing and/or outside warehouses. They should also have extensive knowledge of Micro ...

    Ontario

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    +Job summary · We focus on the well-being of our people and our customers. We love food culture and love the joy of sharing meals together. · +ResponsibilitiesProcesses orders directly from customers via phone, EDI, email and fax... · ...

    Ontario, CA

    1 week ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    This Jobot Consulting Job is looking for a Customer Service Specialist to join their team. The ideal candidate will have previous customer service representative experience of 3-5 years, preferably in food manufacturing and/or outside warehouses. · ...

    Ontario

    3 weeks ago

  • Work in company

    Member Service Specialist

    Only for registered members

    Provide members the highest level of service available in an efficient and courteous manner. · Processes and audits financial transactions including deposits, withdrawals, transfers, · ,Saves bonds wire transfers transactions additional sub-shares debit card issuance · , maintai ...

    Ontario, CA

    1 month ago

  • Work in company

    Career Services Specialist

    Only for registered members

    +The Career Services Specialist supports students and graduates in achieving successful employment outcomes by providing job placement assistance, employer outreach, and career readiness support. · ...

    Ontario, CA

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    The Customer Service Specialist role is responsible for the fulfillment and management of customer order requirements through direct and indirect contact. · ...

    Ontario, CA

    3 weeks ago

  • Work in company

    Account Servicing Specialist

    Only for registered members

    The Account Servicing Specialist will service auto loan accounts that are delinquent and document all collection activities using loan servicing software. · Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FD ...

    Ontario

    2 weeks ago

  • Work in company

    Career Services Specialist (61143)

    Only for registered members

    We are looking for someone with tenacity passion discipline and grit to join our team as a Career Services Specialist at our campus. · Some College or Trade School preferred. · ...

    Ontario $20 - $24 (USD) OTHER

    6 days ago

  • Work in company

    Career Services Specialist (60856)

    Only for registered members

    We are a Certified Employee-Owned Company and we are obsessed with student success. Our company is fast-growing and has opportunity for growth and advancement. · We offer Disability Coverage, a generously matched 401(k) plan, vacation, paid holidays and more · ...

    Ontario $21 - $24 (USD) Full time

    2 weeks ago

  • Work in company

    Career Services Specialist (60856)

    Only for registered members

    We're Looking For: Someone with tenacity, passion, discipline and grit to join our team as a Career Services Specialist at our campus. · To Do What: You will be responsible for administering IEC's job placement program by ensuring a successful job transition experience for gradua ...

    Ontario, CA

    2 weeks ago

  • Work in company

    Whiteline Customer Service and Support Specialist

    Only for registered members

    The Whiteline Customer Service and Support Specialist serves as the first point of contact for customers, distributors, and installers. This role combines customer service excellence with technical automotive expertise... · ...

    Ontario, CA

    2 weeks ago

  • Work in company

    Customer Care Specialist – Player Services

    Only for registered members

    We are ready to take this game to the next level and need someone passionate to establish quality customer support customers and address inquiries in a manner that aligns with OLG's customer-centric values. · Must be able to work shift work including weekdays, weekends and holida ...

    Ontario $53,600 - $80,400 (CAD)

    2 weeks ago

  • Work in company

    Customer Care Specialist – Player Services

    Only for registered members

    We are ready to take this game to the next level and need someone passionate to establish quality customer support customers and address inquiries in a manner that aligns with OLG's customer-centric values. · ...

    Ontario, CA

    2 weeks ago

  • Work in company

    Customer Service/Sales

    Only for registered members

    Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. · Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. · ...

    Ontario

    1 month ago

  • Work in company

    Regional External Specialist

    Only for registered members

    As a Regional External Specialist,your primary objective is to provide unwavering support internally and externally to our life insurance agents to promote our All-in-One financial services. · Promote our All-in-One service platform for insurance agents and financial professional ...

    Ontario $21.92 - $28.85 (USD) Full time

    1 week ago

  • Work in company

    Family Engagement Specialist

    Only for registered members

    We are honored to be an Equal Opportunity Employer.This hybrid-remote position will be based out of the employee's home located in the state of Oregon and requires regular travel within the state to attend meetings and/or meet with youth and families. · Provide outreach, support, ...

    Ontario $55,000 - $60,000 (USD) Full time

    4 weeks ago

  • Work in company

    Talent Management Specialist

    Only for registered members

    We are seeking a Talent Management Specialist to join our team. The successful candidate will provide customer service support to associates and internal stakeholders. · Support and manage associate engagement and day-to-day workforce needs.Provide customer service support to ass ...

    Ontario $34 - $35 (USD)

    2 weeks ago

  • Work in company

    Bilingual Operations Coordinator

    Only for registered members

    · Kellermeyer Bergensons Services has an immediate full-time opening to join our Operations Team as an Operations Support Specialist. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you. · Partner w ...

    Ontario Full time

    11 hours ago

  • Work in company

    Talent Management Specialist

    Only for registered members

    · ...

    Ontario $34 - $35 (USD)

    1 week ago

Jobs
>
Customer service specialist