System Administrator II - Annapolis Junction, MD, United States - Carson Solutions, LLC

Description

DUTIES AND RESPONSIBILITIES

• Resolves technical requests from self-service tickets in support of internal and/or outside customers

Creates, deletes, and modifies customer accounts.

• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns

REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED

• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills

Education:
HS/GED and 15 years of experience Bachelors and 10 years of experience IAT Level - CEH, A+, Network+

Mandatory Skills:
Customer Service Data Entry Microsoft Office Windows Desired Skills:
Active Directory ServiceNow Ticketing System GW-2000 #CJ