Remote Scheduler - Cupertino
1 day ago
Job description
Work Location:
Remote in the United States
Engagement Model:
Freelance / Independent Contractor
Expected Work Schedule:
ca. 4-8 hours per day, 5 days a week, with 2 days (16 hours) remote training
Expected Start Date:
End of February / Beginning of March
Estimated Project Duration: 3-4 weeks depending on the task assigned
Language(s)
Needed:
Arabic and English
Equipment/Devices
Needed:
computer, headset
DataForce is seeking a motivated Scheduler to work remotely from the United States to schedule recording sessions for one of our Data Collection projects taking place in Cupertino, US.
As our Scheduler you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met.
Schedulers are responsible for communicating with potential participants via phone or email, as well as screening them based on defined criteria, and scheduling them based on their availability.
Schedulers are also responsible for responding to pre-study participant questions, and pre-study follow-ups to encourage attendance and minimize no shows.
The remote scheduler is the first point of contact between our team and study participants.Work Responsibilities
Screening applicants via phone calls and scheduling appointments according to availability
Managing the daily schedule and finding replacement participants in case of cancellations
Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study
Sending reminders to candidates to minimize no shows
Answering candidates' inquiries via email and calls or redirecting inquiries as needed
Providing logistics information
Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate
Communicating and coordinating with the project team on a daily basis to ensure up-to-date information
Work Requirements:
Native fluency in Arabic
Advanced English language skills
Computer skills for tasks such as data entry, report generation, schedule creation and management
Great organizational skills needed
Must be extremely detail-oriented, flexible and able to shift focuses quickly
A computer/laptop, headset and stable internet connection to use for work on the project
Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
Experience working in a team
Ready to support moderators, project coordinators, and managers at achieving the desired goal
In case you have any questions about this role contact us at:
DataForce by TransPerfect is part of the TransPerfect family of companies, the world's largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
To learn more about DataForce please visit us
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