Venue Manager - New York, United States - Peak

Description

Venue Manager

Peak is looking for a hospitality professional to join our Venue Management Team As our Venue Manager, you will be responsible for managing the operations that drive our high volume, premium events in an unforgettable 3500 square feet space on the 101st floor of Hudson Yards. In this role, you are responsible for working directly with our internal team as well as the client to ensure that each event's unique needs are met and we continue to offer an unparalleled experience, from our first guest arrival to last guest departure."

Qualifications

• 5+ years in operations management
• Flexible schedule based on event's needs.
• Exemplary interpersonal and communication skills
• Team management and development skills
• Experience creating and maintaining SOPs.
• Financial acumen, managing labor, purchasing, vendors, and quality control.
• Ability to effectively plan and execute the operational needs of the Venue.

Responsibilities

• Responsible for maintaining the daily operational needs to ensure successful service based on each event in accordance with the policies and procedures set by the department.
• Understanding and maintenance of the facilities in collaboration with the Venue Management Team
• Active participation in captains' meetings
• Ability to identify and rectify challenges in relationship to the facilities that could hinder the execution of service.
• Maintain communication with the Events Team, Edge Team, and the Peak Restaurant FOH team throughout the event.
• Open and direct communication with the event producer to ensure all aspects of the evening are executed.
• Oversee the setup, service, and breakdown of each event in accordance with the client's needs and the needs of the Venue.
• Management of the Equipment Associate team throughout the setup, service, and breakdown of the event.
• Oversee the organization, cleanliness, and service standards as set forth by the house.
• Ensure all guests receive excellent service and hospitality throughout the event.
• Work in unison with the Peak FOH team to ensure that guest arrival and departure is easy and clear on our Level 5 lounge.
• Manage guest arrivals and ensure safe departure of all guests and RHC staff.
• Command a proficient understanding of the facilities, DOH and DOB guidelines, as it pertains to the needs of the department.
• Report all successes, issues, or areas of improvement to Senior Venue Manager