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    • Tech Support Specialist - Appleton - Best Buy

    Best Buy
    Best Buy Appleton

    1 month ago

    Best Buy background
    Description

    Job Description:

    We are seeking a highly motivated and tech-savvy individual to join our team as a Geek Squad Agent. As the first point of contact for customers seeking technology support, you will provide positive and timely service during the check-in and checkout process.

    Key Responsibilities:

    • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
    • Understand and diagnose technology issues by asking questions, listening actively, and taking detailed notes.
    • Help set up and repair technology devices for customers, ensuring they are working efficiently and effectively.
    • Monitor service queues and provide accurate status updates to customers, keeping them informed throughout the process.
    • Communicate clearly and partner with fellow agents to ensure seamless collaboration and excellent customer outcomes.

    Requirements:

    • 3 months of experience in retail or customer service
    • Passion for technology and a desire to solve problems
    • Ability to adapt and learn new skills in a fast-paced industry
    • Flexible schedule, including holidays, nights, and weekends

    What We Offer:

    • Competitive pay and benefits package
    • Generous employee discount on Best Buy products and services
    • Financial savings and retirement resources
    • Support for your physical and mental well-being

    About Us:

    We are committed to enriching lives through technology and creating a supportive and inclusive work environment. Our team is dedicated to humanizing and personalizing tech solutions for every stage of life, both in-store and online.

    We believe in valuing and supporting our employees, providing opportunities for growth and development, and fostering a culture of innovation and excellence.

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Tech support specialist