Team Lead, Full Time, Days - Morristown
2 days ago
Job description
Summary:
Atlantic Medical Group, central scheduling is seeking a full time Trainer for medical specialties supported by the call center. Reporting to the Central Scheduling Manager. the Medical Office Associate II Trainer is responsible to ensure development and support in areas such as EPIC workflows, instructional design and delivery, conflict resolution, as well as to orient new department staff. Drives changes and makes recommendation to management team regarding training processes, Epic workflows. Identifies and delivers innovative solutions to improve services.
Job Duties:
- Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
- Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
- Conducts surveys to gauge the effectiveness of training sessions and if changes are needed. Provides pre- and post- training competency tests to ensure team members have acquired knowledge and/or skill(s) to job roles.
- Assist with creating, updating, and maintaining training documentations as needed.
- Assist with resolving and supporting team members via email, Teams or over the phone.
- On-site support is required in effort to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
- Assist with training and go-live support for all new projects and initiatives.
- Assist with Quality Audits and work queues of registration, insurance verification and scheduling encounters for the Team.
- Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations.
- Liaison and "go to" resource between new hires and department leadership.
- Supports department goals and process improvement initiatives.
Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.
Our integrated network offers seamless access to Atlantic Health System's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.
In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.
Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:Team Member Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
____________________________________________
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
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