Automotive Service Advisor - San Leandro, CA
2 weeks ago
Job summary
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.Serving as the primary point-of-contact for all automotive service and repair matters,
the Service Advisor must listen and thoroughly understand customer problems,
arrange for appropriate service/repairs,
and set/manage expectations on the part of
the customers and the technicians in terms of service delivery.
Bullet Points
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follows up on status of repairs to ensure vehicle is ready when promised,informs customer in advance when car can't be ready at the promised time,and obtains authorization from customers when repair estimates are revisedMakes repair recommendations and manages delivery of repairs by setting
and managing customer expectationsEnsures that all completed repairs have gone through quality control
or a road test
Job description
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