Software Support Analyst - Shreveport, United States - i3 Verticals Management Services, Inc.

Description

Job Description

Job Description


JOB TITLE:
ERP Support Analyst


DEPARTMENT:
Public Sector


REPORTS TO:
Director of Support


JOB LOCATION:
Shreveport,

LA

TRAVEL:
0% - 15% travel required


ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.

Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
Available to work in the Piney Flats office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Associate's degree or higher from a college or university is preferred

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