HFN: Director, Technical Operations – Manufacturing - Phoenix

Why Us? · With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Pati ...

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Director, Technical Operations – Manufacturing & Fabrication will lead and optimize technical operations across multiple manufacturing and fabrication facilities. This role will contribute significantly to the company's growth strategy by implementing innovative strategies to drive operational excellence, ensure the highest quality of orthotic and prosthetic (O&P) products, and enhance efficiency in production processes through the implementation and maintenance of new technology. This role will oversee the technical aspects of manufacturing and fabrication processes. It involves managing the technical operations team, optimizing production efficiency, and ensuring the maintenance of manufacturing equipment.

Your Impact

Operational Leadership & Strategy

• Lead new product introductions and product transfers from suppliers into the facilities in coordination with key stakeholders.
• Develop and implement strategic initiatives to optimize manufacturing and fabrication technical process efficiency across fabrication and manufacturing.
• Lead technical operations, ensuring efficiency, quality, and compliance with industry regulations.
• Collaborate with R&D, engineering, and clinical teams to support the development and production of innovative O&P solutions.
• Lead the design, development, and maintenance of manufacturing and equipment.
• Analyze production data and metrics to identify areas for improvement and implement corrective actions.
• Drive continuous improvement initiatives, including Lean, Six Sigma, and automation strategies to enhance production efficiency.
• Establish and monitor key performance indicators (KPIs) to measure operational success.

Manufacturing & Fabrication Excellence

• Evaluate and implement new manufacturing technologies, including CAD/CAM, 3D printing, and automated fabrication techniques.
• Ensure compliance with FDA, ISO, and other relevant regulatory standards for medical devices.
• Maintain strong vendor and supplier relationships to ensure the availability of high-quality materials and equipment.

Team Leadership & Development

• Lead, mentor, and develop a team of manufacturing, engineering, and technical operations professionals.
• Foster a culture of accountability, collaboration, and innovation within the fabrication and manufacturing teams.

Quality & Compliance

• Ensure all production processes adhere to industry best practices and regulatory requirements (e.g., FDA, ISO 13485, CMS, HIPAA).
• Implement quality control measures to reduce defects and improve product reliability.
• Partner with the Quality Assurance team to drive continuous improvements in manufacturing / fabrication compliance and safety.
• Lead root cause analysis and corrective actions for technical manufacturing deviations and non-conformities.

Minimum Qualifications

Required:

• Bachelor's degree in manufacturing / fabrication, business administration, or a related field.
• 10 years of experience in manufacturing / fabrication, operations, or technical leadership, preferably in medical devices or healthcare products.
• Proven experience managing multi-site manufacturing operations, including fabrication and assembly processes.
• Strong background in Lean Manufacturing, Six Sigma, and operational excellence methodologies.
• Understanding of CAD/CAM, 3D printing, and traditional O&P fabrication techniques.
• Experience with quality management systems (QMS) and regulatory compliance in medical device manufacturing.
• Strong leadership, team building, and communication skills.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Preferred:

• Master's degree in engineering or Operations Management.
• Experience in orthotics and prosthetics manufacturing.
• Familiarity with ERP/MRP systems for manufacturing and supply chain management.
• Knowledge of automation and digital manufacturing trends in the O&P industry.

Additional Success Factors

• Strategic thinker with a hands-on approach to problem-solving.
• Ability to lead cross-functional teams and drive a culture of continuous improvement.
• Strong financial acumen with experience in budgeting, cost control, and ROI analysis.
• Excellent interpersonal skills and ability to collaborate across departments.
• Passion for innovation and advancing patient care through manufacturing excellence.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.