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Sequim

    Customer Service Representative/Maintenance Assistant - Sequim, United States - AFS Properties, Inc. dba All Safe Mini Storage

    AFS Properties, Inc. dba All Safe Mini Storage
    AFS Properties, Inc. dba All Safe Mini Storage Sequim, United States

    2 weeks ago

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    Description

    Requirements:
    Valid drivers license, clean driving record, able to stand and walk for long periods of time, knowledge of power tools and equipment such as lawn mowers, pressure washer, weed eater, etc


    Primary Responsibilities:

    • Effectively communicates with the Manager, Assistant Manager and Maintenance Supervisor / Technicians.
    • Provide customer service including assessing and resolving customer problems and handling telephone and walkin inquiries.
    • Provide a welcoming and wellmaintained environment to customers.
    • Provide information to customer to assist them in making informed rental decisions.
    • Address customer inquiries and concerns promptly and in a professional and sympathetic manner.
    ```{=html} ``` - Perform Office duties when needed. ```{=html} ``` - Seek out opportunities for professional improvement, instruction, and training. - Makes purchases as needed on company credit card. (purchases over $500 needs prior approval) - Review facility maintenance and report issues/concerns to Maintenance Supervisor and Office Manager. - Assist Maintenance Supervisor and Staff in coordinating, scheduling, and identifying issues requiring staff attention and assist in executing all assigned tasks as efficiently as possible. - Identify and perform additional tasks as required to fulfil job task/responsibilities/work orders.


    Primary Tasks:

    • Excellent customer service skills
    • Storsmart Insurance
    • Generate/email to enrollments on a weekly basis (as needed).
    • Facility Inspections
    • Monday, Wednesday, Friday's
    • Facility Cleaning/Weeds (Tuesdays and Thursdays)
    • Weekly maintains the weeds on Brown, Second, Taylor and Grant.
    • Assist with Emergency Company Phone (as needed)
    ```{=html} ``` - Checks billing/customer service e-mails every morning and throughout the day. - Answer/make office telephone calls, texts, and e-mails in a professional and knowledgeable manner. ```{=html} ``` - Update/Review Unit Booking/Waiting List/Maintenance/Special Projects spreadsheets. - Checks the Kiosk, U-Haul, Mailbox, Dropbox every morning for payments. - Emergency phone calls/texts ```{=html} ``` - Update tenant/unit booking list - Reserve and rent storage units, follow up Website reservations, post payments. - Move customers in and out, customer transfers, reviewing completed move-ins and move outs. - Actively sell retail supplies and merchandise. - Call delinquent customers on the 8^th^ and the 20^th^ of each month when needed.
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