IT Specialist - Gaithersburg, United States - latitude

Description

We are seeking a highly motivated and detail-oriented candidate with effective organizational and multitasking skills to join our team. As a valued member of our organization, you will provide advanced customer service and IT support while excelling in a fast-paced environment.

Hybrid

Responsibilities:

• Install, configure and maintain computer hardware, software, systems, networks, printers, and scanners.
• Test and evaluate new technology to assess its potential for use within the organization.
• Install new software and hardware drivers and update existing ones as necessary.
• Establish user accounts and profiles for new employees.
• Generate login credentials for new hires as part of the onboarding process.
• Monitor and ensure the smooth operation of computer systems and networks.
• Resolve IT support requests and issues from employees in a timely and efficient manner.
• Collect and analyze data to diagnose problems with computer systems and networks.
• Demonstrate proficiency with commonly used software, hardware, and applications.
• Troubleshoot and resolve issues with hardware, software, and security systems.
• Define software, hardware, and network requirements and recommend appropriate solutions.
• Provide technical support to all departments in the company.
• Repair or replace equipment as required to keep systems functioning optimally.
• Effectively manage time and priorities to provide updates and fixes within agreed-upon time frames.