Strategy Analyst - Cedar Falls, United States - CBE Companies

Description

Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for a Strategy Analyst and we would LOVE to connect with you about this exciting career opportunity As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees:

• Competitive starting wage
• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks
• Ongoing training & support
• Career culture with many opportunities for advancement

Come work for Training magazine Top 100 award winner Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN

Invest in your future with a company that will invest in YOU

The Strategy Analyst will assist in the development and implementation of long/short term strategic objectives: monitor the implementations of strategies to optimize their short, medium, and longer-term performance and ensure those strategies are in line with Divisional/Company goals.

Job Details:

• Identify areas of opportunity & develop strategies to increase revenue and/or decrease expense.
• Responsible for the customer experience on multiple communication channels (inbound/outbound/chat/email).
• Communicate observations with Direct manager & operations along with recommendations for positive change.
• Assist in the Development and gain agreement on the strategic plans for the division while communicating to relevant parties
• Identify, develop, and recommend opportunities to increase productivity and performance
• Act as a member of the analytics team; enable the development of strategies and the implementation of best practices
• Monitor the progression of changes and report progress; initiate corrective actions to address short falls in changes.
• Manage communication strategies and reporting processes to ensure clarity and consistency in communication and reporting processes across the division and when applicable external parties
• When appropriate develop and implement performance measures for the division; develop processes for tracking performance measures to provide information for effective decision making and maximizing performance within the division.
• Provide input for financial forecasting and staffing decisions as they relate to the business need and financial impact.
• Assist in gathering information in the RFI/RFP process with Finance, Operations, Sales and Marketing
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Remote Opportunity
• 4-year Degree or equivalent work experience
• 2+ years of relevant work experience in the collections industry and specific client knowledge would be an advantage.
• Ability to obtain government clearance upon hire required
• Conceptual thinking, impact and influence, organizational awareness, client service orientation, long term vision, analytical thinking, leadership, project management, technical curiosity, achievement and goal orientation
• Fundamental understanding of Database Structure
• Strong understanding of system functions and ability to translate those functions as to how they impact workflows, strategies, inventory and daily task.
• Excellent verbal and written communication skills, as well as the ability to analyze data.
• Proficient with technology, including general business tools such as e-mail, MS Word, Excel and PowerPoint.

The starting pay range for this position is $53,000-$65,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws.

Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.