Customer Support Representative - Urbana - Clickstop

    Clickstop
    Clickstop Urbana

    1 week ago

    Default job background
    Full time
    Description

    Job Overview

    At Clickstop, we're seeking a talented Customer Service Specialist to join our team. This role involves providing exceptional customer experiences for our e-commerce brands, aligning with our Core Values to drive business forward, and working collaboratively with various teams to drive sales and deliver exceptional customer service.

    Key Responsibilities:

    • Align with Clickstop's Core Values to drive business forward.
    • Provide industry-best customer experiences for our e-commerce brands.
    • Recognize and identify customer needs and opportunities.
    • Work collaboratively with Marketing, Operations, Freight, and Purchasing teams to drive sales and deliver exceptional customer service.
    • Complete daily tasks with self-awareness and integrity.
    • Openly discuss and relay information with stellar follow-up and execution.
    • Celebrate what's going well while identifying opportunities for growth.

    What We Value:

    • A naturally gifted individual who can make things happen and take care of our customers.
    • Ability to quickly identify customer needs and effectively resolve issues while providing exceptional customer service.
    • Highly skilled at building strong relationships.
    • Awareness of strengths, team members' strengths, and how to use them effectively.
    • Eagerness to learn new tasks and question existing methods to improve current processes.
    • Commitment to completing high-quality work.
    • Someone who challenges us to become better than we are today.
    • Ownership for driving Clickstop forward through alignment with our Core Values.

    What Clickstop Provides:

    • The opportunity to pursue your best self. We believe coming to work shouldn't be transactional, but instead should be a purpose-driven experience.
    • An entrepreneurial environment where opportunities are endless for those who seek them.
    • Recognition for personal, team, and company accomplishments because Clickstop's success is a reflection of your engagement and excellence.
    • Professional and personal development opportunities.
    • We offer great benefits, a competitive compensation package, and a generous amount of time off. Benefits include
      • Health Insurance ($0 Premium Option)
      • Dental & Vision Insurance
      • 401K Match
      • PTO, Paid Holidays, and Volunteer Time Off
      • Life and Disability Insurance
      • ESOP – After one full year of service and minimum hour requirement is met

    Employment is contingent upon the completion of a satisfactory background check. Clickstop is an Equal Opportunity Employer.

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