- Adhere to all company protocol behind the bar and at front of house, while maintaining a clean and organized workspace.
- Uphold company standards regarding merchandising, inventory and rotation of store products
- Prepare and serve beverages that adhere to company's quality standards, ensuring that they reflect company recipe and presentation standards.
- Complete required training modules; Baristas are required to complete additional training modules, as well as participate in tasting to further product knowledge.
- Educate customers and staff on all products offered
- Assist in the training and development of new staff members
- Demonstrate an ongoing pursuit of education, training and industry trends
- Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
- Respond to questions, orders, and concerns with patience, confidence, and professionalism
- Engage customers about their drink preferences and tailor suggestions accordingly
- Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, food offerings, merchandise, as well as any current promotions
- Ability to multitask efficiently while maintaining attention to detail
- Ability to maintain a pleasant disposition and sense of urgency with helping customers
- Demonstrate a passion for coffee
- Maintain a calm demeanor during periods of high volume
- Outstanding interpersonal and customer service skills
- Ability to work well on a team while remaining flexible enough to work with minimal guidance
- Clear communication skills, and able to take direction
- Strong espresso bar, and coffee preparation skills
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Barista/Cashier $13.00 + - San Antonio, United States - Hotel Emma
Description
Experience:
1 to 2 years food service industry preferred. Completion of required Local Coffee barista training modules.
Qualifications
Working Conditions/Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
