Group Director of Risk and Compliance, Motor Insurance experience needed - London, United States - Marshmallow

Description

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK.

All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm.

Since we started, we've helped 100,000s of people get a fairer deal on their car insurance.

Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of.

We believe that our future is helping these people by learning about their experiences, and building our company around their needs.

And there are strong signs that there's a need for a company like us.

Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started.

How we work

We're really proud of the culture we've created.

We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps.

We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together.

We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong.

We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things.

Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction.

That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom.

To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud.

Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We're so excited for all of the challenges up ahead, and we need more people to help us tackle them

The Compliance Team

The Compliance team is here to enhance other teams' ideas, making sure they meet regulatory requirements and are delivered in ways that protect and respect customers.

We're building a culture of collaboration around compliance, sharing compliance newsletters, leading training sessions, and running an open desk policy where anyone can approach us with their compliance queries.

We are looking for a Director of Compliance with 12+ years of experience in financial services to lead the team.

Reporting to our CFO, you will be responsible for ensuring our compliance framework is fit for purpose, aligned to the business, and effectively highlights regulatory issues.

Responsibilities :
Foster a culture of compliance across the group with a focus on the voice of the consumer and good customer outcomes

Prepare reports to senior management and the Board of Directors to communicate all relevant compliance issues and escalate any important or high-risk compliance issues

Manage the group's governance arrangements, ensuring effective governance controls can be put in place to meet regulatory requirements

Take part and lead committees across the group, including Board attendance, and provide constructive challenge and strategic guidance, offer specialist advice and be accountable for Group Compliance matters

Hold SMF16 position for the company

Lead regulatory reporting, ensuring regulatory returns are submitted accurately and on time.

Build relationships with relevant authorities, including the FCA and GFSC, to ensure we operate in accordance with industry practice and evolving regulatory guidance

Champion the FCA Conduct and Consumer duty rules, acting as a senior point of contact for leadership to seek advice and challenges from across the group

Oversee new product launches by providing advice on compliance requirements, ensuring design aligns with customer and regulatory expectations

Own core compliance policies and processes, ensuring they underpin processes within business practices to ensure customer outcomes remain a primary factor in decision-making

Oversee the operations of compliance activity of your team, including training, and tracking team and individual Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) for the programme


Requirements:
Deep understanding of FCA regulations including but not limited to ICOBS, PRIN, SUP, DISP and TC

Demonstrated ability to communicate effectively with regulators, senior management, and third-party stakeholders

Must have held SMF16 previously and experience in compliance leadership roles

Critical thinking skills and project management experience

Experience in general insurance is a necessity, motor insurance preferable

Commercial awareness and focus on the practical application of regulation

Ability to build effective and positive business relationships, and deliver solutions to stakeholders

Ability to be professional and tactful in negotiation – to listen and be influential in achieving objectives

Our Process

We break it up into 3 stages:

Initial call with Ellie Stainforth our Talent Lead (30 mins)

A skill-based interview where you will discuss your previous experience etc. with our CFO and Legal Counsel (1 hour)

A culture interview to check that your work style fits our processes and values with our Co-CEO (1 hour)

We'll let you know if you're invited to an interview or not.

But, as a small team with a lot of applications to consider, we can't give personal feedback on each application.

Perks of the job

Flexible working

– Spend at least three days a week with your team in our new collaborative London office, and own your working hours. The rest is up to you *If this arrangement doesn't work, don't let it hold you back. We're always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we'll talk about our options

Competitive bonus scheme

– Designed to reward and recognise high performance

Sabbatical Leave –

Get a 4 week fully paid sabbatical after being with us for 4 years

Flexible benefits budget

– £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

Mental wellbeing support

– Access therapy and mental health sessions through Oliva

Learning and development

– Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year – on us – to further your skillset

Private health care

– Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

Medical cash plan

– To help you with the costs of dental, optical and physio (plus more)

Tech scheme

– Get the latest tech for less

Plus all the rest ; 33 days holiday (including bank holidays), pension, cycle-to-work scheme, monthly team socials and company-wide socials every month

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission.

To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

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