General Manager - Fort Myers, United States - ABM

Description

The General Manager is responsible for the direct oversight of shift managers, supervisors, and front-line employees related to assigned location.

The GM is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisors and front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.

• Manage all lines of business under the OPERATION & MANAGEMENT OF AIRPORT PARKING FACILITIES AND SHUTTLE SERVICES LEE COUNTY PORT AUTHORITY contract.
• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Accommodate increased / decreased client staffing requests.
• Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.
• Inspire and motivate others to do well.
• Ensure we meet financial targets through effective scheduling, time management and budgetary workshops.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world class training programs that ensure your team members remain attentive to each passenger's personal needs.
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
• Manage daily schedules.
• Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, client, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Perform other duties as assigned.

• Bachelor's degree in business management or related field or equivalent years of experience
• Must have 3-5 Years of Experience in any of the following industries (facilities maintenance, custodial maintenance, and/or groundskeeping
• 3-5 years of customer focused experience
• 3-5 years of proving experience in managerial role
• 3 years of budgeting and expense control and scheduling

• Proven ability to manage groups of 10-50
• Leadership personality, client facing
• Ability to work flexible hours to monitor and manage various shifts
• Strong decision -making capabilities
• Ability to motivate and lead people and hold employees accountable
• Above-average communication, collaboration, and delegation skills
• Previous aviation industry experience highly preferred.
• ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice