falconcare maintenance rep - Melbourne - Dassault Falcon

Description

Soar With Us Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.

Growth Opportunities: We support your professional development and offer opportunities for advancement.

Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.

Ready to soar with us? Apply now and be a part of our mission to support the world's greatest business jets

Job Summary:

The FalconCare Maintenance Representative will provide on location oversight of maintenance being performed on FalconCare covered aircraft. This includes making recommendations with respect to cost effective repair options while ensuring that Dassault Falcon Jet (DFJ) meets its contractual support obligations to these programs. Negotiate with service providers as necessary to resolve any invoicing disputes. Responsible for customer follow-up to ensure timely resolution of any invoicing or coverage disputes and to control associated costs

Principal Duties:

Provide on location oversight of maintenance being performed on FalconCare covered aircraft

Provide answers to questions regarding FalconCare, warranty and commercial program coverage

Recommend cost effective repair options while ensuring DFJ meets contractual support obligations to programs

Assist review and processing of FalconCare and warranty invoices

Negotiate with service providers to resolve invoicing disputes

Responsible for customer follow-up to ensure timely resolution of invoicing/coverage disputes and to control associated costs

Analyze expense elements to focus company attention on cost saving areas

Coordinate/assist as needed with support personnel (Spares Account Reps, Field Service Reps, Help Desk, and Service Engineering) to ensure proper level of customer support

Provide training to customers and service center personnel on FalconCare and warranty processes

Non-Principal Duties:

Make recommendations for increased dispatch reliability and cost efficient maintenance

Work with authorized service centers in establishment of new flat rates and periodic review and updating of existing flat rates for scheduled inspections and frequently seen tasks

Review in-service aircraft prior to enrollment

Other duties as assigned by management

Minimum Qualifications:

FAA A&P license required

Minimum of five (5) years of hands-on technical experience on corporate aircraft, preferably Falcons

Minimum of two (2) years of experience in a customer facing position with proven ability to effectively communicate with customers and address their concerns

Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs

Able to handle multiple tasks and coordinate with multiple groups to keep schedules and deadlines

Excellent PC and Microsoft Office skills

Self-starter who takes initiative and works well with minimal supervision

Excellent verbal and written communication skills with ability to effectively interact with staff/customers

Additional Desired Qualifications:

Aviation Management experience

BS degree in Aviation related studies

Basic knowledge of accounting and budgeting principles

Working Conditions:

Office/hangar environments

Occasional travel for meetings with customers, vendors and Dassault in France

Occasional travel to various service centers to oversee maintenance

Occasional overtime/weekend work to meet deadlines

Compensation and Benefits

The compensation for this position typically falls between $85,000 and $95,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.