Jobs
>
New York City

    Engineer, OR Customer Service - New York, United States - National Guard Employment Network

    National Guard Employment Network
    National Guard Employment Network New York, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

    Minimum Salary: $100000

    Maximum Salary: $130000

    Mission Statement
    • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
    Core Responsibilities
    • Promotes and coordinates the installation of electric and/or gas facilities to major new and existing commercial and industrial customers by evaluating construction site conditions and load requirement data to determine cost involved and insure that the customer is familiar with billing procedures, rates and service classification information.
    • Provides specifications and coordinates construction schedules to meet the requirements of the customer and the Company.
    • Meets with commercial and industrial customers for the purposes of evaluating their electric and/or gas requirements. Promotes teamwork throughout the construction process to enhance productivity.
    • Provides guidance and direction to junior engineers as needed. Develops positive working relationships with consulting engineers, architects, customers, land developer/builders, and other key stakeholders to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.
    • Participates in and develops solutions by providing technical advice and assistance pertaining to the large commercial and industrial customers distribution systems, energy efficiency and load factor improvements, including the recommendation of demand control and load reduction schemes, equipment needs, and construction.
    • Assists large commercial and industrial customers in system trouble shooting, including the use of sophisticated test equipment and metering devices. Promotes customer good will by establishing and maintaining harmonious relations with various business organizations, engineering groups, and customers.
    • Must be cognizant of and maintains knowledge of all pertinent national, state, and local codes/ordinances; Company policies and construction standards relative to customer installations and Company facilities; all facets of heating, ventilating and air conditioning, energy management systems, and the application of energy efficiency methods, power factor requirements, UPS systems, motor synchronization, standby generation, isolation transformers and interior and exterior lighting as it pertains to large commercial and industrial customers.
    • Responsible for the maintaining priority customer information, customer records/files and will assist the Managers of New Business Services in the preparation of periodic reports and load forecasts.
    • Perform account management responsibilities; acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion. Able to interact professionally and courteously with customers in a face to face situation. Comfortable dealing with customers at all levels of seniority. Demonstrable experience in a customer facing role. Experience in managing customer relationships at executive levels
    • Serves as the primary customer contact per Priority Customer Contact procedure as it pertains to system disturbances, specific customer power problems, store plan implementation. Is responsible for acquiring and classifying pertinent customer data and feedback for review by Engineering and Operations personnel.
    • Must be knowledgeable of all natural gas rates, gas construction, and state of the art gas metering. Must be cognizant of all AGA, ANSI, state and local codes, as well as the technical aspects of gas equipment and related manufacturing processes.
    • Must be able to participate in the Company's emergency management processes and storm plans as required.
    • Performs other related assignments as required.
    • Is designated Standby Coordinator between primary electric customers and Energy Control Center and/or Electric Operations personnel during off hours on a rotation schedule for all Company divisions.
    Additional Qualifications/Responsibilities

    Required Education/Experience
    • Bachelor's Degree in Engineering
    Preferred Education/Experience
    • Bachelor's Degree preferably in Electrical Engineering Construction Management, Project Management Preferred
    Relevant Work Experience
    • Must have a minimum of 3-5 years of experience in Operations, Engineering, Project Management or related work experience.
    • Must have strong interpersonal skills necessary to interact with customers and act as a Company liaison regarding all energy related matters.
    • Must demonstrate ability to handle multiple tasks simultaneously, apply individual judgment, initiative and decision making in the handling of Commercial, Industrial and Residential projects.
    • Must have good working knowledge of electric and gas transmission/distribution systems.
    • Must demonstrate an understanding of the construction standards and policies of the Company and a working knowledge of the normal and emergency work procedures of Company forces.
    • Must be computer proficient with Microsoft Office software products.
    • Must posses the ability to effectively interact with all levels of management, as well as customer, customer representatives, trade organizations and government agencies.
    • Must have excellent oral and written communication and presentation skills.
    • Must proactively approach responsibilities.
    • Must be articulate and responsive to customers and colleagues.
    • Maintain a high degree of professionalism under pressure.
    Skills & Ability
    • Demonstrated analytical skills
    • Strong written and verbal communication skills
    • Effective interpersonal skills
    • Develops and delivers effective presentations
    • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
    Licenses & Certifications
    • Driver's License Required
    Other Physical Demands
    • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
    • Must have a valid driver's license.
    • Must be able and willing to travel as needed.
    • Must be able to use personal vehicle as required for Company business.
    • May be required to make field inspections as needed.
    • Must be able to participate in off-hour emergency response activities as required.
  • Horizon Ventures

    Customer Service Employee

    1 week ago

    Horizon Ventures Newark, United States

    About the Company · Since 2003, we have been the global online marketplace for luxury watches. We are just as passionate about people who love watches as we are about exquisite timepieces. That's why we give our full attention to luxury watch buyers and sellers. · We know that wi ...

  • Raising Cane's

    Customer Service Associate

    2 weeks ago

    Raising Cane's New York, United States

    $17 per hour - $19 per hour · Como parte importante de nuestro equipo, los asociados de servicio al cliente impactan todas las áreas de la experiência del cliente. Como sugiere el nombre, su principal prioridad es brindar un excelente servicio al cliente. En este rol, serás respo ...

  • Whole Foods Market

    Customer Service

    1 day ago

    Whole Foods Market New York, United States Full time

    Job Description · At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned st ...

  • A1roofingny

    Customer Service

    4 weeks ago

    A1roofingny New York, United States

    **Duties/Responsibilities:** · Interacts with customers via telephone, email, or in person to provide support and information on products or services. · Collects and enters orders for new or additional products or services. · Fields customer questions and complaints; when the ...

  • Matrix Executive Search, LLC

    Customer Service

    2 days ago

    Matrix Executive Search, LLC New York, United States

    Job Description · Job DescriptionA dynamic, growing company that specializes in fit standardization and supply chain technology for the apparel industry is seeking a Customer Service - Sales Administrator who exemplifies the following skills and qualities: · Responsibilities: · ● ...

  • MARKET VALUE INC

    Customer Service

    1 week ago

    MARKET VALUE INC New York, United States

    Job Description · Job Description · About Us: · We are committed to providing outstanding products and exceptional customer experiences. As a leader in our industry, we take pride in our innovative solutions and dedicated service. Join our dynamic and customer-focused team where ...

  • Capitalize

    Customer Service

    4 weeks ago

    Capitalize New York City, United States

    About Us: · We're fixing the retirement savings system - come join us. · We're on a mission to make saving for retirement easy. Our first product helps people digitally locate their old 401k accounts and consolidate them into a new account at any financial institution - without t ...

  • Licking County Board of Mental Retardation & Developmental Disabilities

    Customer Service

    4 weeks ago

    Licking County Board of Mental Retardation & Developmental Disabilities Newark, United States

    **Customer Service** · **Position Location:** South 2nd Street, Newark, Ohio **Download Full Job Description:** **Position Description:** These entry-level positions are part of our customer service unit, representing the Agency through services such as front desk reception, tel ...

  • Promed Staffing

    Customer Service

    2 weeks ago

    Promed Staffing New York, United States

    Job Description · Job DescriptionAre you looking for a fresh career prospect? ProMed Staffing Resources is actively seeking Bilingual Customer Service to join a reputable health and human service organization situated in Downtown Manhattan, NY (Near Wall Street). · We provide a s ...

  • Geanette Compres - State Farm Agency

    Customer Service

    2 weeks ago

    Geanette Compres - State Farm Agency New York, United States

    Job Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Central Islip, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member you will build and develop customer relationships within the community to ...

  • Cogent Infotech Corporation

    Customer Service

    6 days ago

    Cogent Infotech Corporation New York, United States

    Job Description · Job DescriptionJob title: Customer Service / Call Center · Location: Long island City NY 11101 · Duration: 6+ months · Job Summary/ Essential Job Functions: · Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel ...

  • Bestcare, Inc

    Customer Service

    3 weeks ago

    Bestcare, Inc New York, United States

    Job Description · Job DescriptionWe are seeking a few enthusiastic hard working people to join our Midtown Manhattan team We will train you as a Home Care Staffing Coordinator. In this position you will perform clerical and administrative functions and be a lesion between patien ...

  • Riverside Payments

    Customer Service

    3 weeks ago

    Riverside Payments Newark, United States

    Job Description · Job DescriptionWho we are: · What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you're looking to grow your retirement. ...

  • Storm2

    Customer Service Manager

    4 days ago

    Storm2 New York, United States

    Customer Service Manager · NYC Onsite · 100-120k Base Salary · If you are looking to join a world-class payments fintech based out of NYC keep reading · Responsibilities: · Supervise and guide a team of Customer Service Representatives, ensuring adherence to Company policies ...

  • Conduent State & Local Solutions, Inc

    Customer Service Representative

    2 weeks ago

    Conduent State & Local Solutions, Inc Newark, United States OTHER

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...

  • Conduent Business Services

    Customer Service Representative

    12 hours ago

    Conduent Business Services Newark, United States Full time regular

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...

  • TemPositions

    Customer Service Representative

    2 weeks ago

    TemPositions New York, United States

    TemPositions - Position Title: Customer Service Representative at Bus Company parking lot · Status: Part-Time – Temp · Location: Onsite, Mid-town Manhattan, New York · Hours: 3-4 days a week, can include Weekends, Evening shifts. The latest shift ends by 8:30 pm. · Pay: $21/hr · ...

  • Austin Raab - State Farm Agent

    Customer Service Representative

    5 days ago

    Austin Raab - State Farm Agent New York, United States Full time

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-b ...

  • ADVATIX - Advanced Supply Chain and Logistics

    Customer Service Representative

    3 weeks ago

    ADVATIX - Advanced Supply Chain and Logistics New York, United States

    Customer Service Representative · Role Summary · We are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized ...

  • Dennis Jones - State Farm Agent

    Customer Service Manager

    1 week ago

    Dennis Jones - State Farm Agent Holland, United States Full time

    ROLE DESCRIPTION: · As Customer Service Manager - State Farm Agent Team Member with Dennis Jones - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the executio ...