Patient Services Representative - Fox River Grove, IL
1 week ago

Job summary
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
Distributes communications accurately based on practice protocol. Includes pagers faxes emails. Resolves variety of patient questions including HMO referrals billing queries about services test results refers complex issues to practice manager clinical staff member as appropriate. Schedules future appointments requisitions laboratory tests radiology procedures special diagnostic tests as needed May coordinate with appropriate sections hospital admission outpatient admissions surgery Notifies patient care area when patient has arrived is ready be seen Attends waiting patients reception ensures they are seen timely manner promptly notified unexpected delays Accurately identifies type insurance card understands different types payers verifies eligibility necessary Performs other related duties required.
Job description
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