Quality Assurance Associate - Troy, United States - Proctor Loan Protector

Proctor Loan Protector Troy, United States

3 weeks ago

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Quality Assurance Associate

FLSA Status: Non-Exempt

Department: Quality Control

Reports to: Quality Supervisor

Location: Proctor - 166

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay, and culture

SUMMARY:

Responsible for performing quality reviews to assure that staff is updating insurance information accurately and taking calls according to the client's specifications for one of the following areas: Data Entry, Loss Drafts, PMI and Call Center. Key elements are reviewed from the document image and compared to the update performed in IIM, Loss Drafts module, EasyTrack and the client(s) servicing system.

Essential Duties and Functions include the following:

Must have a clear understanding of all processes and various servicing platforms
Must understand the clients business rules
Understanding of insurance documents and the lender placed process
Understanding of the Loss Draft or PMI process
Understanding of procedures to ensure information is updated accurately and production metrics are reached
Compile and document discrepancies to be used for training and trend analysis
Identify error trends within processes and report to leadership
Attention to detail
Ability to prioritize workflow and work in a fast paced environment
Works well in a team environment
Perform additional duties as necessary

Competencies:

Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Problem-solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control-the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

High School Diploma; or equivalent work experience helpful
Strong organizational and analytical skills
Proficient in Windows based environment - specifically Word, Excel, and Access
Quality/Production must meet or exceed standards
Attendance, professionalism and a positive attitude must be maintained
Quality, insurance and claims experience helpful
Mortgage servicing, customer service, data entry experience a plus

Physical Requirements Necessary on a Regular Basis:

Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Sedentary work. Ability to sit at a desk for 7-8 hours per day.
Worker not substantially exposed to adverse environmental conditions

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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