Sales Order Coordinator - Austin, United States - Boundless Network

Description

Job Description

We are currently seeking a Sales Order Coordinator to join our support team The primary function of the Sales Order Coordinator is to ensure a smooth order processing experience, including order accuracy and efficiency. This individual will function as the liaison between sales representatives and suppliers during the entire order processing life cycle and will report to the Sales Support Manager.

Essential Functions

• Review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
• Effectively collaborate with sales representatives and suppliers on a regular basis to ensure smooth order coordination and fulfillment
• Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
• Properly document all supplier fulfillment discrepancies
• Run weekly open-order report and close outstanding orders; Attend weekly order update calls
• Review supplier invoices to ensure billing accuracy
• Offer to help out other team members as necessary

Job Specifications

• 1+ year experience in the customer service industry required
• Strong customer service skills and adaptability to different personality types a must
• Excellent communication skills in all forms: verbal and written
• Quick learner, with strong organizational and time management skills, as well as attention to detail
• Ability to manage multiple projects and time
• Advanced computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel)
• Must be proficient in Windows PC
• Discipline to work remotely and with minimal supervision
• Knowledge of Salesforce and/or other CRM/ERP technology preferred
• Knowledge of project management software such as TeamWorks a plus
• Knowledge of NetSuite a plus
• Self-starter who has a desire to learn, grow, and excel in their role
• Ability to work in a fast-paced constantly changing environment and meet tight deadlines

Other Specifications

• Work schedule for this position is Mon – Fri, 8:30 AM – 5:30 PM CST
• Must have cable or fiber internet connection with speeds of 100mbps download or higher. No primary internet connections of satellite, hotspot, or DSL.

Benefits & Perks

• Medical, dental and vision insurance
• Paid time off
• 401(k) with matching
• Work remotely

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.