Jobs
>
Marquand

    Call Center Agent - Indianapolis, United States - RADcube

    RADcube
    RADcube Indianapolis, United States

    3 weeks ago

    Default job background
    Description
    8:00 a.m. - 6:00 p.m.

    Job Description:

    Manage large volumes of inbound calls concerning premium payments, health

    coverage, and general Medicaid program information. Identify the customer's

    needs, clarify information, research every issue, and provide response in a

    timely manner. Follow communication "scripts" and other documented

    procedures when handling different topics. Meet personal/team production and

    quality targets to exceed contract required response times for the call center.

    Perform other duties as required based on business needs.

    Requirements

    Qualifications:

    • Call center experience as well as previous experience in customer service,

    health coverage, or health care claim billing procedures

    • Strong verbal communication skills

    • Excellent attendance record

    • Knowledge of general insurance billing procedures

    • Ability to learn quickly with attention to detail

    • Proper grammar usage both written and verbal

    Job Specific Skills/Essential Functions:

    • Previous experience in a customer support role

    • Knowledge of receiving and processing payment information

    • Track record of over-achieving quota

    • Strong phone and verbal communication skills along with active listening

    • Ability to analyze requests and resolve inquiries by following established

    guidelines for gathering data and routing requests to the appropriate area

    • Customer focus and adaptability to different personality types

    • Ability to multi-task, set priorities, and manage time effectively

    • Ability to project a positive attitude and a high degree of self-confidence

    • High school diploma

    Note: Customer Assistance Call Center Training
    • The training itself will take approximately 3 to 4 weeks.
    • This includes instructor led training, learning modules completed on the computer and mentoring with an experienced agent. Training will occur on-site at our offices and remotely from resources home office environment.
    • There are knowledge checks completed during the training and an assessment given at the end of the training (a 90% score is needed to pass)
    • The hours during training are from 8:30AM to 5:00PM.
    • The regular work shifts we are hiring for are during the hours of 8:00AM to 6:00PM (Monday - Friday).
    **New staff will be given 2 weeks' notice before being transitioned from the training schedule to their regular assigned shift.**

    **These roles will be a "hybrid" work schedule of remote & onsite on-going.**

    Candidates selected will need to be in attendance daily at the required start time for the entire duration of the training period.

    Any pre-planned appointments/vacations/time away should be avoided/rescheduled during training.
  • Versiti Inc.

    Outbound Contact Center Agent

    3 weeks ago

    Versiti Inc. Indianapolis, United States Full time

    Overview: · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behin ...

  • Versiti Inc.

    Call Center Agent

    5 days ago

    Versiti Inc. Indianapolis, United States Full time

    · Call Center Agent - 2nd Shift - Full-time · Job Locations · US-IN-Indianapolis · ID · Category · Customer Service and Support · Position Type · Full Time · Overview · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood ...

  • Versiti Inc.

    Call Center Agent

    3 days ago

    Versiti Inc. Indianapolis, United States Full time

    Overview: · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behin ...

  • Indiana University

    Call Center Agent

    2 weeks ago

    Indiana University Indianapolis, United States

    Campus Facility Services (CFS) is proud to provide all Indiana University Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds and custodial services for more than 70 buildings and parking garages and over 3 ...

  • aFit Staffing Inc.

    Call Center Agent Hybrid Indianapolis IN

    2 weeks ago

    aFit Staffing Inc. Indianapolis, United States

    More about aFit: · You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organ ...

  • Incubation Systems Private Limited

    Customer Service Call Center Agent

    3 weeks ago

    Incubation Systems Private Limited Indianapolis, United States

    *Customer Service Call Center Agent* · * *Location- Indianapolis, IN 46241* · * *Duration- 3 to 4 months (Can be Contract to Hire)* · *JOB DESCRIPTION:* · *Purpose of role:* · Executes Transactions as per prescribed timelines and follows all predefined procedures with the ob ...

  • Versiti Inc.

    Outbound Contact Center Agent

    3 weeks ago

    Versiti Inc. Indianapolis, United States Full time

    · Outbound Contact Center Agent - Full Time, 2nd Shift · Job Locations · US-IN-Indianapolis · ID · Category · Customer Service and Support · Position Type · Full Time · Overview · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the ...

  • Knowledge Services

    Bilingual (Spanish) 211 Call Center Agent

    4 weeks ago

    Knowledge Services Indianapolis, United States

    Overview: · Knowledge Services, in partnership with Indiana 211, a division of the Family & Social Services Administration, is seeking applicants for full time ?contract employment to support Indiana's 211 Call Center. This call center supports Hoosiers in gaining access to up-t ...

  • Knowledge Services

    Bilingual (Spanish) 211 Call Center Agent

    3 weeks ago

    Knowledge Services Indianapolis, United States

    Overview · Knowledge Services, in partnership with Indiana 211, a division of the Family & Social Services Administration, is seeking applicants for full time ​contract employment to support Indiana's 211 Call Center. This call center supports Hoosiers in gaining access to up-to- ...

  • Knowledge Services

    Bilingual (Spanish) 211 Call Center Agent

    3 weeks ago

    Knowledge Services Indianapolis, United States

    Overview: · Knowledge Services, in partnership with Indiana 211, a division of the Family & Social Services Administration, is seeking applicants for full time ?contract employment to support Indiana's 211 Call Center. This call center supports Hoosiers in gaining access to up-t ...

  • US Signal

    Technical Support Agent

    1 week ago

    US Signal Indianapolis, United States

    Job Description · US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize the ...

  • Health & Hospital Corporation of Marion County

    Environmental Service Worker II/Floor Tech

    4 weeks ago

    Health & Hospital Corporation of Marion County Indianapolis, United States

    Division:Eskenazi Health Sub-Division: Hospital Req ID: 19449 Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care servi ...

  • Infosys

    Customer Service Team Lead

    4 weeks ago

    Infosys Indianapolis, United States

    Job Description · Team Lead - Customer Service · As a Team Lead you will prepare the service quality plan, manage teams, ensure process compliance, resolution of escalation, knowledge management compliance with the objective to sustain delivery predictability and meet client an ...

  • Health & Hospital Corporation of Marion County

    Environmental Service Worker II/Floor Tech

    1 week ago

    Health & Hospital Corporation of Marion County Indianapolis, United States

    Division:Eskenazi Health · Sub-Division: Hospital · Req ID: 19449 · Schedule: Full Time · Shift: Days · Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and speci ...

  • CommuniCare Advantage

    Field Sales Representative, Medicare Advantage

    2 weeks ago

    CommuniCare Advantage Indianapolis, United States

    CommuniCare Advantage - Indianapolis, IN - · Field Sales Agent · *Very Competitive Pay and Sales Incentive Programs* · CommuniCare Advantage, a member of CommuniCare Health Services, is currently recruiting an experienced Sales Representative for our Medicare Advantage plan. · P ...

  • Adecco US, Inc.

    Part-Time Mental Health Clinician

    4 weeks ago

    Adecco US, Inc. Indianapolis, United States Part time

    A Part-Time Mental Health Clinician (remote) role based on out of Indiana is now available through Adecco Medical and Science. · PAY - 50/HR · This is an indefinite contract role starting in May 2024. This position is 100% remote, but you must reside in the State of Indiana ONLY. ...

  • Veterans Canteen Service

    Cook

    1 week ago

    Veterans Canteen Service Indianapolis, United States

    Starting Hourly Wage $ 19.23 · Now hiring: · Team Members to provide exceptional service in our cafes and retail markets We are looking for Grill Cooks who enjoy working in a fast-paced environment and are committed to serving America's Heroes. · Veterans Canteen Service (VCS) ...

  • Versiti Inc.

    Outbound Contact Center Representative

    3 weeks ago

    Versiti Inc. Indianapolis, United States Part time

    Overview: · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behin ...

  • Versiti Inc.

    Outbound Contact Center Representative

    4 weeks ago

    Versiti Inc. Indianapolis, United States Full time

    · Outbound Contact Center Representative - Full-Time, 2nd Shift · Job Locations · US-IN-Indianapolis · ID · Category · Customer Service and Support · Position Type · Full Time · Overview · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize ...

  • BCforward

    Customer Service Rep. II

    4 weeks ago

    BCforward Indianapolis, United States

    Customer Service Rep. II · BCForward is currently looking for Customer Service Rep. II (Remote) in Indianapolis, IN 46214 · Position Title: Customer Service Rep. II (Remote) · Location: Indianapolis, IN 46214 · Expected Duration: 6+ months. · Estimated Start Date: 5/7/2024 · Pay ...