Customer Success Specialist - Sugar Hill - DELANEY HARDWARE

    DELANEY HARDWARE
    DELANEY HARDWARE Sugar Hill

    13 hours ago

    $39,040 - $46,080 (USD) per year
    Description

    **Customer Success Specialist Role at Delaney-Hardware**

    Job Summary:

    We seek an enthusiastic and dedicated professional to join our Customer Success Team. As a key member of our dynamic team, you will interact with customers through phone or electronic communication, providing order entry support, sales assistance, problem resolution, and ensuring total customer satisfaction.

    Duties and Responsibilities:

    • Effective communication with customers to provide top-notch support
    • Strong problem-solving skills to address inquiries and issues in a timely manner
    • Meticulous attention to detail for quotations, purchase orders, and requests

    Your success as a CSS will be measured by your ability to maintain low error rates (< 2 per month), achieve monthly metrics (2500 line items per CSS), manage customer backlogs/backorders efficiently, handle complaints effectively, collaborate with internal/external resources for results-driven solutions,


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