Description
Essential Functions
Installs and configures operating systems software releases, hardware, core system software and third party products.
Evaluates and installs operating systems product patches.
Diagnoses and resolves complex server software/hardware issues and coordinates with vendor for resolution.
Maintains system backups.
Evaluates and installs patches for operating systems and third party software.
Maintains documentation for server equipment.
Assists with the development of business continuity plans for server and storage restoration.
Provides technical support and guidance for PC/laptop related issues.
Logs and resolves trouble tickets in support database.
Provides technical support and guidance for PC/laptop related issues.
May assist in training and development of other personnel.
Assists with the development of business continuity plan.
May install, configure and maintain Storage Area Network including backup or replication of data.
May install and maintain company intranet and imaging system.
May install, maintain and provide for backups of SQL server environment.
Monitors hardware and software environments and takes corrective action when required
Additional Responsibilities
Night call may be required.
Additional hours may be required to meet project deadlines.
Other duties and responsibilities as assigned.
Regular and predictable attendance is required.
