- Under general supervision, and using established procedures and policies, provides support of ADM systems and users. Apply intermediate skills and knowledge of implemented systems to help resolve moderately complex issues and problems. Refers more complex issues to higher levels for guidance and/or resolution. Maintain a positive relationship with users.
- Advanced knowledge of order and inventory applications for receiving, Creating, closing work tickets and trouble tickets.
- Intermediate knowledge required to support medium level application specific problems
- Ability to troubleshoot intermediate problems and effectively utilize available resources to resolve problems.
- Create and maintain positive relationships within user base to ensure support processes meet customer needs.
- Create and maintain positive relationships within the various IT support groups to meet needs and develop good working links. Ability to work well within groups to meet IT department directions and goals.
- Understand, explain, and assist with adherence of internal policy as it pertains to the group and user/customer base.
- Work with end users to ensure the uninterrupted running of lab instruments and associated computer equipment.
- Basic knowledge of order and inventory applications for receiving, Creating, closing work tickets and trouble tickets.
- Working with campus sites and local departments for company end user moves.
- Be proficient in WAN/LAN cabling installation practices
- Order and configure PC's and other related IT equipment.
- Assist end users with technical issues and support
- Be the lead on special requests & projects, and high level work order requests
- Manage and control large infrastructure projects to ensure time lines and schedules are met.
- Work with 3rd party vendors on escalated issues
- High school diploma,.2 Year degree in an IT related field or 3 - 5 years of Equivalent IT work experience.
- Effective Oral/Written Communications Skills.
- Proficient in Microsoft Office and Microsoft Windows 7-10 required.
- Proficient in Microsoft SCCM, Microsoft Exchange, Sharepoint, Microsoft Windows Server , and Red Hat/Oracle Linux 5-8 preferred.
- Extended periods of sitting and keyboard operations. System outage windows will require occasional evening, weekend, and holiday work. Participation in on call rotation required. Must locate with a 45 minute commute. Occasional air travel may be required.
- Lifting 40lbs or more, climbing ladders, crawling in tight spaces, walking, standing kneeling, for extended periods of time. Use of PPE working in extreme heat and cold environments.
- Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
- Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
- Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
- Paid time off including paid holidays.
- Adoption assistance and paid maternity and parental leave.
- Tuition assistance.
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
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Description
Job DescriptionOpen Systems Specialist II - Decatur, IL
This is a full-time, exempt level position.
Position Summary:
ADM requires the successful completion of a background check.
REF:82747BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
