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    Sales Support Specialist III-1 - Plano, United States - FedEx

    FedEx
    FedEx background
    Full time, Full time, Full time, Full time, Full time, Full time
    Description

    Looking for a Sales Support Specialist to join our team! Be responsible for resolving complex customer issues for internal and external customers, engaging with Sales to understand customer's structure, and utilizing computer technology to perform tasks accurately. Must have strong time management and communication skills. If you have a Bachelor's degree or four years of general business experience, this might be the job for you!

    Essential Functions

    • Provide advanced quality service to resolve complex customer issues
    • Engage with Sales to understand customer structure
    • Utilize technology to perform tasks accurately
    • Ensure deadlines are met
    • Conduct research and leverage analytical tools
    • Verify data for consistency and quality
    • Communicate effectively with teams
    • Prepare reports and ad-hoc analysis

    Minimum Education

    Bachelor's degree or four years of business experience

    Minimum Experience

    Four years of experience in Customer Success, Revenue Sciences, and Customer Experience

    Knowledge Skills and Abilities

    Strong time management and communication skills required. Experience in related specialty preferred.

    Preferred Qualifications: Customer-facing or Sales experience. Ability to prioritize workload and handle conflict. Experience with FedEx invoicing and claims solutions preferred.

    Pay Transparency: This role offers a competitive starting salary range with additional benefits such as health insurance, retirement plans, and tuition reimbursement.

    Pay: U.S. Pay Range: $5,364.26 - $9,476.86 per month. Check the local pay range for New York, New York City, and Colorado.

    Additional Details: Multiple locations available with potential for remote work. Relocation assistance available based on business needs.

    All qualified applicants will be considered regardless of race, color, religion, sex, or national origin. We welcome applicants with disabilities and provide accommodations throughout the application process.



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