Manager of Volunteer Recruitment - Minneapolis, United States - Minnesota Council of Nonprofits

Description

As the primary driver of volunteer recruitment, the Manager of Volunteer Recruitment plays a critical role in advancing the agency's mission.

In close collaboration with the Director of Community Engagement & Recruitment, this role develops and implements focused strategies to attract and retain high-priority volunteers, thereby enhancing the agency's volunteer community and boosting recruitment conversion rates.

Through consideration of program needs and geographic considerations, the manager prioritizes alignment with the specific requests and preferences of youth participants seeking mentorship opportunities, while also supporting broader agency goals and priorities.

The Manager of Volunteer Recruitment is responsible for ensuring exceptional customer service and timely communication throughout the volunteer experience, tailoring interactions to address volunteer motivations and foster engagement.

Additionally, this position is primarily responsible for managing the team's Salesforce CRM database, conducting data analysis, and implementing process improvements to enhance efficiency within the recruitment process.

Job Details

Location:
Minneapolis, MN - Full in-office requirement

Hiring Salary Range:
$52,000 - $62,000

Hours/Day:
Monday-Friday, 40 hours a week – with hours that will include flex time in the evening and weekend hours on a regular basis

Job Type:
Full-time, Exempt

Supervisor:
Director of Community Engagement & Recruitment

Candidate Profile
We are seeking a leader who will lead the agency's recruitment priorities through strategic collaboration across leaders and teams.

The Manager of Volunteer Recruitment plays a key role in achieving the agency's goals in serving youth, establishing clear volunteer expectations, and engaging volunteers throughout the recruitment process.

We are seeking a leader who is:
Representative of the lived experience of youth and families in our programs
An authentic and engaged community advocate, building relationships across various partners
Dedicated to driving exceptional customer service fostering meaningful participant interactions, ensuring that every interaction reflects our agency values and commitment to justice, diversity, equity, and inclusion (JEDI)
Goals motivated, data driven and analytical
Approaches problem-solving with a strategic and systems mindset
Utilizes creativity and innovation to seize new opportunities and execute across goals
A strong communicator and collaborator across all levels of the organization

Essential Job Functions

Recruitment:
Develop and implement targeted volunteer recruitment strategies.

Develop and implement an annual strategy with the Director of Community Engagement & Recruitment to increase volunteer participation and enhance recruitment conversion rates, making adjustments as needed.

Create and drive strategies that increase recruitment and representation of high priority volunteers, especially male-identying and Black/African American and Hispanic/Latinx communities

Collaborate with agency and program leaders to assess volunteer and youth participant needs, considering factors like geography and demographics, to meet agency goals.

Manage project coordination within the agency to recruit volunteers effectively.
Adapt presentations for prospective volunteers regarding the mission, JEDI, volunteerism, and engagement opportunities.

Oversee the Salesforce CRM database for volunteer enrollment, including data entry, tracking, messaging, reporting and workflow management, aiming for process improvements.

Coordinate and analyze relevant data to inform programmatic and operational decision-making toward achieving goals and metrics.

Analyze recruitment trends and track progress toward annual goals in partnership with the Director of Data & Impact and the Director of Community Engagement & Recruitment.

Ensure smooth transitions and consistent service delivery by coordinating with other program teams.
Develop and document agency policies, procedures, and practices in designated areas.

Customer Service and Experience:
Strategically enhancing engagement and participant interactions that prioritizes efficiency and high customer satisfaction.
Improve agency efficiency, transparency, customer service, and communication to customers by leveraging Salesforce.
Collaborate with the Marketing and Communications team to develop recruitment materials and external messaging, including comprehensive campaigns.

Create and refresh branded content for various formats of information sessions, tailored to potential volunteer audiences, including community-based, faith-based, and corporate volunteers.

Ensure agency messaging aligns with core values and commitment to Justice, Equity, Diversity, and Inclusion, adapting to meet the needs of diverse volunteers, youth/families, and partners.

Community Engagement:

Build and sustain strong relationships that will support the agency's advancement of its mission and fulfillment of strategic plans and objectives.

Collaborate with Community Engagement to foster relationships and partnerships with various entities such as corporate affinity groups, municipalities, faith-based institutions, community-based organizations, schools, universities/colleges, nonprofits, and other partners to boost youth and volunteer enrollment in line with annual goals.

Set up and lead engagement activities within the community, such as tabling and other community events, to reach community members, recruit, and collect insights and stories.

Manage data systems to track partnerships, volunteers, and ongoing youth activities, maintaining comprehensive records for regular reporting.

• Contribute to the mission and success of the agency

Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Collaborate with others to achieve goals outlined in the annual business plan.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Requirements

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed.

We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience
3-5 years of relevant experience required. Preferably in recruitment, business, education, sales, and/or a related field. Nonprofit experience, Bachelor's degree and certifications are a plus.
Experience building strong partnerships and relationships with people from diverse, including corporations and community groups/organizations.
Experience with public speaking and presenting (via live/recorded, in-person and virtual methods).
Experience working with Salesforce/Database CRM management and Microsoft Suite preferred.

Must possess a valid driver's license and current auto insurance coverage or have reliable transportation for meeting work responsibilities and priorities.

Knowledge, Skills and Abilities
Strong communicator who can effectively articulate opportunities for engagement to potential participants (including potential volunteers, parenting adults, and youth).
Must be self-motivated and creative to develop new recruitment strategies.
Superb persuasive communication skills – written and spoken.
Exceptional skill in building strong and collaborative relationships with coworkers, partners, and community members.
Project Management skills
Knowledge of Google Suite utilization
Ability to work proactively to solve problems and resolve conflicts with volunteers, partners, and coworkers.
Adaptability in navigating ambiguity and independently managing multiple projects.
Strong attention to detail, organization, time management, and prioritization/
Detail-oriented and highly organized individual; able to plan and organize multiple projects simultaneously

Ability to work a flexible schedule including evenings and weekends, regularly, on-site and out in the community to engage and connect with families, partners, the community, and potential volunteers.

Aligned with BBBS' core values and committed to advancing our mission through mentoring and positive youth development.
Strong communicator who can effectively articulate opportunities for engagement to potential participants (including potential volunteers, parenting adults, and youth).
Must be self-motivated and creative to develop new recruitment strategies.
Superb persuasive communication skills – written and spoken.
Demonstrated skills building strong and collaborative relationships with coworkers, partners, and community members.
Solid organizational, problem solving, and interpersonal skills.
Ability to work proactively to solve problems and resolve conflicts with volunteers, partners, and coworkers.
Detail-oriented and highly organized individual; able to plan and organize multiple projects simultaneously

Must possess a valid driver's license and current auto insurance coverage or have reliable transportation for meeting work responsibilities and priorities.

Ability to work a flexible schedule including evenings and weekends, regularly, on-site and out in the community to engage and connect with families, partners, the community, and potential volunteers.

Physical Requirements
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties.

Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges.

Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

Mission:
Create and support mentoring relationships that ignite the power and promise of youth.

Values:
Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS.

We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission.

Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work.

Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.

Workplace Culture

BBBSTC is an mission-centered, inclusive workplace that strives to create a space where our 60+ employee's unique talents, learning styles and lived experiences are valued.

We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, professional development, and quarterly JEDI trainings.

In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (JEDI, Engagement & Connection, and Building & Safety).

Our Hiring Process
Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online at Include a cover letter and resume.

For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates.

All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

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